Service Desk (Midland, TX)

Job Description:
GDH is hiring a highly skilled and motivated Service Desk Technician to work with our client. The L2/L3 Service Desk Technician will provide IT support for employees and contractors. Candidates should have a mix of technical and customer service skills and be enthusiastic about technology and helping people.

Principle Responsibilities and Duties:
Responsibilities will include but not be limited to the following items:

• Provide remote and onsite support for all IT requests
• Receive tickets via email (not the phone)
• Troubleshoot and resolve IT issues via phone, web and in-person channels
• Possess the skills necessary to resolve tickets without escalation
• Troubleshoot and resolves issues with Windows, Office 365, Active Directory, Group Policy
• Configure hardware as part of the on-boarding process
• Support audio and video equipment in conference rooms
• Log and track requests in the ticketing system
• Follow up on outstanding requests and ensure timely resolution
• Partner with other technology professionals and business personnel to discuss the impact of incidents on products and services
• Manage and monitor internal assets to ensure accurate inventory records

Knowledge and Skills:

• Some college work towards a BS in Computer Science, Engineering, MIS or equivalent work experience.
• Preferably 5+ years in a professional environment, ideally working directly with or for an IT organization.
• Proficiency with relevant business systems, operating systems, and servers.
• Knowledgeable about telecom systems, audio/video systems, and desktop applications
• Possesses knowledge of networking concepts (e.g. Systems, Protocols, Directory Services)
• Skilled in light programming, scripting, project management of various sized initiatives, and troubleshooting a wide range of technology-related systems
• Prior experience in Oil & Gas is a plus
• Strong logical and analytical thinker
• Highly personable approach particularly with respect to phone support
• Attention to detail
• Able to find root causes of problems and quickly determine efficient solutions
• Can anticipate risks and mitigate in the moment
• Comfortable under high-stress and exhibits poise and focus
• Strong verbal and written communication skills
• Able to work independently

GDH provides equal employment opportunities (EEO) to all employees and applicants for
employment without regard to race, color, religion, sex, national origin, age, disability, genetic
information, veteran's status or any other category protected by law. In addition to federal law
requirements, GDH Consulting, Inc. complies with applicable state and local laws governing
nondiscrimination in employment in every location in which the company has facilities and/or
employees. This policy applies to all terms and conditions of employment, including recruiting,
hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence,
compensation, benefits and training. Applicants with disabilities that require an accommodation
or assistance in applying and/or for interviewing, please contact our HR Department.

Please visit GDH's website for notice of collection for California applicants.