Overview
On Site
$$65/hr on C2C or $55/hr on W2
Contract - W2
Contract - 2 month(s)
Skills
Best Practices
ITIL
ServiceNow
Problem-Solving
Operations
Procurement
ROI
Auditing
Travel Expenses
Microsoft Teams
Staffing
Information Security
Business Process Reengineering
Purchaser
IT service management
BMC Helix
CM Tools
Job Details
Job Title: Business Analyst 2 Configuration Manager
Location: Hybrid (2 days onsite, Austin, TX Tuesdays and Thursdays; 3 days remote)
Interview Mode: Microsoft Teams
Location: Hybrid (2 days onsite, Austin, TX Tuesdays and Thursdays; 3 days remote)
Interview Mode: Microsoft Teams
Local Candidates only
Job Description:
- Analyze, review, and document business systems and user needs
- Design configuration management (CM) processes aligning with ITIL best practices
- Maintain and audit the Configuration Management Database (CMDB)
- Manage CI data lifecycle, change tracking, and compliance
- Serve as liaison across infrastructure, application, and ITSM teams
- Create and enforce CM plans and policies
- Conduct regular CM audits and ensure accurate CI records
CANDIDATE SKILLS AND QUALIFICATIONS
| Minimum Requirements: Candidates that do not meet or exceed the minimum stated requirements (skills/experience) will be displayed to customers but may not be chosen for this opportunity. | |||
| Actual Years Experience | Years Experience Needed | Required/ Preferred | Skills/Experience |
| 5 | Required | Advanced knowledge of ITIL configuration management principles and best practices; prior experience in developing and maintaining configuration management process & polices. | |
| 5 | Required | Excellent problem-solving and critical thinking skills and a strong attention to detail. | |
| 5 | Required | Experience supporting and maintaining CMDB platforms such as BMC Helix, ServiceNow, Atlassian, etc. | |
| 4 | Required | Performs regular configuration audits to verify their completeness, accuracy, and compliance with the CM plan and system objectives. | |
| 4 | Required | Responsible for verifying and auditing the configuration status and assists with configuration verification, to ensure that the CIs are consistent with their specifications and requirements. | |
| 4 | Required | 3-5 years of demonstrated work experience as a Configuration Manager or a similar role overseeing IT Service Management processes & standards. | |
| 4 | Required | ITIL 4 Foundation certification. |
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