Program Manager - Quality Improvement

Job Title: Program Manager - Quality Improvement

Mode of Work: 100% onsite

Location: Newport Beach, CA 92663

Duration: Contract to Hire

Job Segment: Lean Six Sigma, Six Sigma, Healthcare Administration, Performance Management, Industrial Engineer, Management, Healthcare, Human Resources, Engineering

Top Skills:

Quality Management Team - Roles are very specific - candidates must have in-depth experience in Clinical Quality Improvement in a hospital inpatient setting.

1. Completed PI training and certification (six sigma, lean, CPHQ, Masters in Improvement) from nationally recognized organizations (e.g., ASQ).
2. Current or past formal position in Quality Improvement/Performance improvement (minimum 2 years)
3. History of leading and improving quality outcome metrics such as readmissions, mortality, hospital acquired conditions (infections, falls, pressure injuries, medication errors), sepsis care, venous thromboembolism, unplanned extubations, delirium, complications, C-section, exclusive breastfeeding, etc.).
4. Experience using key driver diagrams, pareto charts, excel pivot tables, project management tools.

Job Description:

Quality Management:

• Responsible for establishing and continuing eective quality improvement eorts to achieve organizational performance goals and national top decile performance in clinical excellence.
• Quality improvements may be small or large scale and are in alignment with strategic goals for example, addressing 30-day readmissions and mortality reduction.
• The Quality Improvement Manager may apply Lean, Six Sigma, and other quality improvement methodologies to deliver results.
• Coaches and trains teams in the utilization of improvement tools and implementation of improvements.
• Manages plans and develops guidelines, process measures, targets, and standards for monitoring and measuring results to deliver on goals.
• Interacts daily with leaders, to identify, dene, and manage opportunities to improve quality while helping create a strategic approach to produce and establish extraordinary improvement.
• The Program Manager Quality Improvement collaborates to lead and organize eorts for continuous clinical improvement

Education and Experience:

• Bachelor s degree in Industrial Engineering, Business/Healthcare Administration, Life Sciences or equivalent Medical Foundation, Physician Practice or Health Plan related experience
• Advanced training or experience in performing statistical, financial and strategic analysis
• Five years experience in performance/process improvement projects including but not limited to Lean, Six Sigma methodologies
• Demonstrated performance improvement and process improvement skills and knowledge of methodologies such as Lean, Six Sigma, DMAIC, and PDCA
• Highly proficient in Microsoft Project and the Microsoft Office Suite (Word, Excel, PowerPoint, Visio)

Preferred:

• Master s degree in Industrial Engineering, Business/Healthcare Administration, or Public Health
• Consulting experience
• Experience managing healthcare-related projects and familiarity with healthcare provider industry

Quality Management:

• Seven-years experience in performance/process improvement projects preferred. Master s degree in Healthcare Administration or Public Health preferred.

Certifications Preferred:

• Certifications in Lean and/or Six Sigma Methodology
• Project Management Professional (PMP) certification

• an Equal Opportunity Employer and prohibits discrimination and harassment of any kind.
• committed to the principle of equal employment opportunity for all employees and providing employees with a work environment free of discrimination and harassment.
• hires a diverse group of people in a manner that allows them to reach their full potential in the pursuit of organizational objectives.