Staff Software Engineer

Come join the Virtual Experts Platform (VEP) team at Intuit as a Staff Software Engineer!VEP powers AI-driven digital expertise and AI-assisted human expertise across the entire Intuit ecosystem. We ensure that every customer who interacts with Intuit never experiences a "dead-end"-they always have trusted, personalized guidance from an expert at their side. Our platform serves millions of customers and integrates seamlessly with Intuit's flagship products, including TurboTax Live, TurboTax FullService, and QuickBooks Live.We are seeking an experienced technology leader with a platform-oriented mindset and proven expertise in building and operating highly performant, scalable solutions. In this role, you will leverage your deep technical knowledge, analytical capabilities, and innovative thinking to shape the future of our platform. Your ability to establish rapport, credibility, and trust across diverse teams will position you as a valued collaborator and thought leader within the organization.

Responsibilities

• Drive significant technology initiatives end-to-end and across multiple layers of architecture
• Architect and develop scalable applications or systems
• Drive the design and implementation of durable software solutions to solve critical customer problems that are scalable, secure, easy to maintain, and interact with numerous other systems
• Provide recommendations and best practices for application development, platform development, and developer tools
• Actively stay abreast of industry best practices, share learnings, and experiment and apply cutting edge technologies
• Provide/inspire innovations that fuel the growth of Intuit as a whole and generate creative ideas for emerging business needs
• Work with global, cross-functional teams across time zones
• Communicate clearly, succinctly, and persuasively to all levels of employees, customers, and management (including executives)
• Proactively identify opportunities to enhance software applications with AI technology
• Coach and mentor junior engineers on best practices of software engineering, leveraging AI to enhance applications, and building their technical expertise to ensure efficient and effective outcomes
• Launch AI integrations in production and evaluate their impact on software performance and user satisfaction, using appropriate metrics