IVR Developer- Concentrix Platform (Hybrid | PA Local Only) | C2H | Only Non Sponsorship VISA / Independent VISA (No OPT/CPT/H1B)

Job Summary:

We re seeking an experienced IVR Developer to join our team and support the development of next-generation Interactive Voice Response (IVR) solutions on the Concentrix platform. The ideal candidate will have strong experience with Intervoice Development Studio/Interaction Composer, telephony systems, and object-oriented programming including C#/VB.NET.

Key Responsibilities:

• Design, develop, and maintain IVR applications using Concentrix, Intervoice Development Studio, and Interaction Composer

• Develop custom scripts in ECMAScript (JavaScript) for IVR workflows

• Integrate IVR systems with contact center platforms (e.g., Avaya)

• Build and test application code based on specifications and best practices

• Develop and execute unit and functional tests to ensure application stability

• Perform system testing, debugging, documentation, and code version control

• Provide on-call support for production applications and resolve issues as needed

• Work in Agile/SDLC environments using tools like JIRA

• Support deployment activities including patches, upgrades, and incident resolution

Required Qualifications:

• Bachelor s Degree in Computer Science, IT, or a related field

• 3+ years of professional programming experience

• Proven experience developing IVR applications on Concentrix platform

• Experience with JavaScript/ECMAScript

• Proficiency in C# or VB.NET for ancillary apps

• Understanding of telephony systems, contact center environments, and IVR call flows

• Strong knowledge of SOAP/REST APIs, SQL, and web services

• Familiarity with security concepts, web vulnerabilities, and object-oriented programming

Preferred Qualifications:

• Experience with Avaya or similar contact center platforms

• Exposure to mainframe systems and Java EE applications

• Knowledge of NoSQL databases and API Management

Why Join Us?

• Long-term opportunity with right-to-hire conversion

• Hybrid work flexibility with a collaborative team

• Chance to work on enterprise-grade IVR and contact center systems

• Opportunity to contribute to modernization and digital transformation initiatives

Apply today to be part of a dynamic team enhancing customer engagement through intelligent voice solutions!