Overview
On Site
Depends on Experience
Full Time
Skills
Computer Hardware
Computer Networking
Document Management
Customer Satisfaction
IT Operations
Cabling
Customer Support
Microsoft Operating Systems
Mobile Devices
IOS Development
Operating Systems
Information Security
Problem Solving
Data Security
Management
Collaboration
Job Details
Position: IT Analyst
Location: Los Angeles, CA
Full Time
Responsibilities
Act as a first point of contact for customers, providing timely, high-quality technical assistance and solutions.
Support and promote new technologies across the firm.
Facilitate and manage meeting technology tools and events (video conferences, presentations, client meetings, and special events).
Coordinate with firmwide departments to ensure accurate scheduling and seamless execution of meetings and events.
Provide on-site and remote support, including answering incoming calls/emails and resolving escalated software/hardware issues.
Install, configure, and maintain firm-standard software and systems.
Collaborate with IT teams to escalate and close tickets efficiently, ensuring customer satisfaction through proactive communication.
Maintain office computers, printers, and asset management systems to ensure accuracy and availability.
Utilize service desk tools (e.g., ServiceNow) to track, update, and close tickets.
Support mobile device technologies and remote access tools (Citrix, VPN).
Coordinate planned service events (e.g., monthly network maintenance) and unplanned outages with IT operations teams.
Promote and enforce data security policies and best practices in compliance with information security regulations.
Contribute to IT projects, deployments, training, and user adoption of firm technologies.
Work beyond scheduled hours as needed; light travel may be required.
Required Skills & Proficiencies
Advanced knowledge of Microsoft Operating Systems, application installation, and configuration.
Proficiency in Microsoft Office Suite, MS Teams, ServiceNow, and Document Management Systems (iManage/Work 10).
Strong experience with Citrix, VPN, and remote access technologies.
Expertise in networking technologies, cabling, and data communications.
Proficiency in mobile technologies (iOS, iPadOS).
Strong understanding of data security, customer service principles, and project management.
Excellent problem-solving skills, with the ability to work independently and take ownership of service requests.
Qualifications
Associates or Bachelors degree preferred, or equivalent work experience.
Minimum 3 years of direct customer support experience in software, hardware, and networking.
Minimum 3 years of LAN, WAN, and network systems support and management.
Minimum 3 years configuring, installing, and maintaining client PC operating systems and related devices.
Prior experience in a professional services or law firm environment required.
We are seeking candidates with strong job longevity and communication skills.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.