Overview
On Site
Depends on Experience
Accepts corp to corp applications
Contract - W2
Contract - 6 Month(s)
Skills
CCaaS
Amazon Connect
SIP trunking
Contact Lens
Workforce Management
and Amazon Q
Lambda
DynamoDB
S3
Job Details
HI,
Position: Amazon Connect Solutions Consultant
Location: Irving, TX
Duration: 6 Months Contract to Hire
Qualifications:
- Over 10 years of experience in CCaaS solutions, including Amazon Connect.
Expertise in telephony systems, SIP trunking, and voice communication protocols.
Proficiency in designing and implementing advanced Amazon Connect features like Contact Lens, Workforce Management, and Amazon Q.
Strong knowledge of AWS services, including Lambda, DynamoDB, and S3.
Advanced knowledge of IVR systems, natural language processing (NLP), and conversational bot development.
Experience with 3rd-party system configurations, including Salesforce.
Strong skills in data-driven forecasting, capacity planning, and schedule optimization.
Customer-facing experience with a proven ability to define and develop customer use cases and business outcomes.
Excellent problem-solving, communication, and project management abilities.
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