Helpdesk Associate (Tier 1)

Job#: 2083534

Job Description:

Client: Apex Systems

Location: Remote

Duration: 2+ Month Contract

Rate: $21 per/hr

If you're interested, please send a copy of your resume to ()

Helpdesk Support (Refresh Project)

Position Overview:

We are seeking friendly, detail-oriented Level 1 Helpdesk Associates to support a large-scale Windows 11 laptop refresh project. You will contact end users, to help coordinate the transition from Windows 10 to Windows 11 laptops and ensuring a smooth, customer-focused experience.

Key Responsibilities:

• Contact end users to order their laptop refresh and provide clear instructions.
• Respond to user inquiries via phone, email, or ticketing system with professionalism and empathy.
• Assist users with basic troubleshooting related to Windows 10, Windows 11, and backing up files to OneDrive.
• Document all interactions and updates accurately in the tracking system.
• Escalate technical issues to higher-level support when necessary.
• Collaborate with team members and the Team Lead to meet daily and weekly deployment goals.
• Maintain a high level of customer satisfaction through excellent communication and follow-through.

Required Qualifications:

• 1+ year of experience in a helpdesk, IT support, or customer service role.
• Strong interpersonal and communication skills.
• Basic understanding of Windows 10, Windows 11, and OneDrive.
• Ability to follow scripts and procedures while adapting to user needs.
• Comfortable working in a fast-paced, high-volume environment.
• Reliable, punctual, and team oriented.

Preferred Qualifications:

• Experience supporting IT refresh or deployment projects.
• Familiarity with ticketing systems (e.g., ServiceNow, Zendesk).

EEO Employer

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at or .

Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.

Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Apex team member can provide.