Overview
On Site
Full Time
Skills
Technical Support
Customer Relationship Management (CRM)
Salesforce.com
Management
Communication
MEAN Stack
SAP MM
Job Details
A client of Sharp Decisions if looking for a Technical Support Specialist. This role is REMOTE (flexible hours); a 5- month contract, W2 only.
Daily Task Performed:
Troubleshoot product and technical issues.
Determine severity and scope analysis of issues, inquiries, and requests.
Communicate effectively with clients via telephone or email.
Manage all client related issues into Client Relationship Management tool (CRM) - Salesforce
Escalate complex issues to technical and product resources with the appropriate information to resolve the customer's inquiry
Manage customer and user configurations.
Position Success Criteria (Desired) - 'WANTS'
Strong prioritization and planning skills
Excellent communication skills and ability to speak clearly with technical as well as non-technical clients.
Emotional intelligence and empathetic propensity to read between the lines and understand what the customer is saying, and what they mean.
Ability to remain calm and even keeled with frustrated customers.
#LI-MM1
Daily Task Performed:
Troubleshoot product and technical issues.
Determine severity and scope analysis of issues, inquiries, and requests.
Communicate effectively with clients via telephone or email.
Manage all client related issues into Client Relationship Management tool (CRM) - Salesforce
Escalate complex issues to technical and product resources with the appropriate information to resolve the customer's inquiry
Manage customer and user configurations.
Position Success Criteria (Desired) - 'WANTS'
Strong prioritization and planning skills
Excellent communication skills and ability to speak clearly with technical as well as non-technical clients.
Emotional intelligence and empathetic propensity to read between the lines and understand what the customer is saying, and what they mean.
Ability to remain calm and even keeled with frustrated customers.
#LI-MM1
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.