Overview
On Site
USD 50.00 - 55.00 per hour
Contract - Independent
Contract - W2
Skills
Backup Administration
ROOT
Mentorship
Collaboration
DevOps
Technical Support
Dashboard
Process Improvement
Emerging Technologies
Computer Science
Information Systems
Production Support
System Administration
System Monitoring
Scripting
Project Management
Management
Problem Solving
Conflict Resolution
Analytical Skill
Effective Communication
Incident Management
Finance
Accounting
Marketing
Legal
Customer Support
Online Training
Artificial Intelligence
Insurance
.NET
Job Details
Description
We are looking for a skilled Production Support Manager to oversee the stability and performance of production systems in a collaborative and fast-paced environment. This long-term contract position is based in Columbus, Ohio, and requires a proactive leader dedicated to ensuring system availability and addressing technical challenges effectively. The ideal candidate will have extensive experience in managing production support teams and implementing best practices for incident management and problem resolution.
Responsibilities:
Monitor production systems to ensure consistent performance and availability.
Perform routine system maintenance tasks, including updates, backups, and patches.
Lead the response to production incidents, ensuring timely resolution and minimal disruption.
Diagnose and resolve recurring technical issues by identifying root causes and implementing preventive measures.
Supervise and mentor the production support team, fostering growth and collaboration.
Collaborate with development, operations, and business teams to understand needs and provide technical support.
Communicate system statuses, incidents, and resolutions clearly to stakeholders.
Develop and maintain dashboards and monitoring tools to track system health.
Identify opportunities for process improvement and automation to enhance efficiency.
Stay informed about industry trends and emerging technologies to implement best practices.
Requirements
Bachelor's degree in Computer Science, Information Systems, or a related field.
Minimum of 5 years of experience in production support or system administration.
Proven expertise in leading support teams and resolving complex technical issues.
Proficiency in system monitoring tools, scripting languages, and automation technologies.
Strong organizational and project management skills to oversee multiple tasks effectively.
Excellent problem-solving and analytical abilities to address technical challenges.
Effective communication and interpersonal skills to work collaboratively with diverse teams.
Familiarity with incident management protocols and best practices for system maintenance.
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.
We are looking for a skilled Production Support Manager to oversee the stability and performance of production systems in a collaborative and fast-paced environment. This long-term contract position is based in Columbus, Ohio, and requires a proactive leader dedicated to ensuring system availability and addressing technical challenges effectively. The ideal candidate will have extensive experience in managing production support teams and implementing best practices for incident management and problem resolution.
Responsibilities:
Monitor production systems to ensure consistent performance and availability.
Perform routine system maintenance tasks, including updates, backups, and patches.
Lead the response to production incidents, ensuring timely resolution and minimal disruption.
Diagnose and resolve recurring technical issues by identifying root causes and implementing preventive measures.
Supervise and mentor the production support team, fostering growth and collaboration.
Collaborate with development, operations, and business teams to understand needs and provide technical support.
Communicate system statuses, incidents, and resolutions clearly to stakeholders.
Develop and maintain dashboards and monitoring tools to track system health.
Identify opportunities for process improvement and automation to enhance efficiency.
Stay informed about industry trends and emerging technologies to implement best practices.
Requirements
Bachelor's degree in Computer Science, Information Systems, or a related field.
Minimum of 5 years of experience in production support or system administration.
Proven expertise in leading support teams and resolving complex technical issues.
Proficiency in system monitoring tools, scripting languages, and automation technologies.
Strong organizational and project management skills to oversee multiple tasks effectively.
Excellent problem-solving and analytical abilities to address technical challenges.
Effective communication and interpersonal skills to work collaboratively with diverse teams.
Familiarity with incident management protocols and best practices for system maintenance.
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.