Solution Architect Specialist- ServiceNow Tech Lead

Solution Architect Specialist- ServiceNow Tech Lead (Catalog/KM

9 Months Contract Later Extension / C2H

Location: McLean, VA / Open to remote Job

Required Skills:

Must Have Qualifications:

• Must have Service Now experience, ITIL Framework Java Script, XML Scripting
• UX Design, ITSM knowledge and experience managing / administrating Service Catalog
• Knowledge management modules, and Service Portal.
• Service Now Certificate is preferred.

Job Description:

• This position will focus on supporting the ServiceNow Request Management (Catalog Self Service Portal) and Knowledge modules
• The ServiceNow Catalog and Knowledge Management (KM) tech lead will demonstrate leadership skills and deliver in areas for the Operational support, process and governance documentation, and technical support of the ServiceNow platform Catalog and KM modules.
• The role involves creating and maintaining catalog items, self-service portal, managing workflows for requests, ensuring service delivery aligns with SLAs, and often includes reporting and analytics.
• Perform day-to-day administration of the ServiceNow system, including making approved changes to forms, tables, reports, configuration changes and workflows adhering to platform and development standards and processes.

Qualifications:

• Strong Administration and operational knowledge of ITSM, Portal, Catalog and Knowledge management. UX designing knowledge for catalog development
• Knowledge of ITIL Framework including Change, Release, Incident, Knowledge Management & CMDB processes, understanding of architectural and infrastructure environments and technical writing and documentation.
• 7-8 years of IT and Web Development/Front-End experience, including experience utilizing programming languages such as JavaScript, ServiceNow Scripting, XML, Shell Scripting, and REST API.

Key Responsibilities:

• Governance and Collaboration:
• Work with business analysts, developers, program teams and stakeholders to understand requirements and translate them into technical solutions.
• Project Management: A leader managing multiple projects and work in a fast-paced environment.
• Development and Configuration:
• Design, develop, and implement ServiceNow catalogs, knowledge articles and design workflows, including UI/UX, reports, and dashboards.
• Integration:
• Assist with Build and maintaining integrations between ServiceNow and other systems using APIs and web services as related to the catalog and knowledge areas.
• Customization:
• Customize the ServiceNow platform to meet approved business requirements and optimize user experience.