Sr AWS Connect Developer - Amazon Connect

  • Denver, CO
  • Posted 23 hours ago | Updated 23 hours ago

Overview

On Site
Hybrid
Depends on Experience
Full Time
No Travel Required

Skills

AWS
Amazon Web Services
Agile
Cloud Computing
GitHub
Java
AWS Connect
amazon connect
API
Amazon DynamoDB
Amazon S3
Authentication
Authorization
C#
Collaboration
Communication
Corporate Social Responsibility
Documentation
Interactive Voice Response
JavaScript
Management
Microservices
Optimization
Programming Languages
Python
RESTful
React.js
Regulatory Compliance
Routing
Scalability
Scrum
Sprint
Technical Writing
Telephony
Web Services
Workflow
Telecommunications
Telecom

Job Details

Sr AWS Connect Developer

Type: W2 With Benefits - No C2C

Sr AWS Connect Developer Denver, CO

  1. Primary Skills

    • Proficiency in AWS services: Lambda, DynamoDB, S3, CloudFormation, IAM, CloudWatch.
    • Strong understanding of contact center operations: IVR systems, call routing, and telephony integrations.
    • Experience with programming languages: React, Python, JavaScript, or Java.
    • Solid knowledge of RESTful APIs, web services, and microservices architecture.

    Job Description As a Senior AWS Connect Developer, you will design, implement, and maintain advanced AWS Connect solutions that elevate customer and agent experiences. Technical expertise in Lambda, API Gateway, and integration with AWS services will be critical in delivering scalable, secure, and high-performing contact center applications.
    Key Responsibilities

    • AWS Connect Development:
      • Design and implement contact flows including IVR menus, call routing, and system integrations.
      • Configure AWS Connect instances, queues, and telephony settings to meet business needs.
      • Develop custom contact attributes, prompts, and modules to improve customer and agent workflows.
    • Lambda & Serverless Architecture:
      • Develop Lambda functions (C#, JavaScript) for call routing, backend processes, and API integrations.
      • Implement serverless architectures for tasks such as data handling and business logic execution.
    • AWS Integration:
      • Integrate AWS Connect with services like DynamoDB, S3, Lex, and Lambda.
      • Use AWS SDKs and APIs to facilitate communication between AWS components.
    • API Gateway:
      • Configure and manage RESTful APIs using AWS API Gateway.
      • Implement authentication, authorization, and throttling policies for secure and scalable access.
    • Monitoring & Optimization:
      • Monitor system performance using CloudWatch and other tools.
      • Analyze metrics to identify opportunities for optimization and scalability.
    • Documentation & Best Practices:
      • Maintain technical documentation, repositories, and troubleshooting guides.
      • Follow AWS best practices, security protocols, and compliance requirements.
      • Conduct code reviews to ensure quality and maintainability.
    • Collaboration & Support:
      • Work closely with cross-functional teams: developers, business analysts, sysadmins, and support staff.
      • Participate in agile processes (scrum, sprint planning, grooming).
      • Troubleshoot and resolve complex issues related to AWS Connect and its ecosystem.
      • Stay current on AWS Connect innovations and industry trends.

    Work Details

    • Onsite position – Denver, CO (no remote option)
    • Schedule: Full-time (40 hours/week)
      • Typical hours: Monday–Friday, 8:00 a.m.–5:00 p.m. or 9:00 a.m.–6:00 p.m.

     

Benefits:

SES hires W2 benefitted and non-benefitted consultants. Our contract employee benefits include group medical dental vision life LT and ST disability insurance, 21 days of accrued paid time off, 401k, tuition reimbursement, performance bonuses, paid overtime, and more.

Please contact me to discuss the details of this position further.

*Please forward resume directly to for immediate consideration - rstarinieri at sesc .com

I look forward to speaking with you soon!

Robin Starinieri

Director of Recruiting

Systems Engineering Services

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

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