Overview
On Site
USD 18.00 - 21.00 per hour
Full Time
Skills
Issue Tracking
Migration
Management
Documentation
ServiceNow
Active Listening
Communication
ITIL
Help Desk
Service Desk
Customer Service
Microsoft Windows
Active Directory
Microsoft Office
Technical Support
Taxes
Life Insurance
Collaboration
Partnership
Business Transformation
Law
Job Details
Description
The Service Desk Analyst I serves as the first point of contact for IT support, providing phone, email, and chat assistance to internal users. This role focuses on delivering exceptional customer service while troubleshooting technical issues and ensuring timely resolution through the ServiceNow ticketing system.
As the organization undergoes Active Directory and email migrations, you'll play a key role in managing increased ticket volumes and ensuring smooth transitions.
This is an excellent opportunity for entry-level candidates to gain hands-on experience with a global organization, or for experienced professionals seeking to leverage their service desk expertise in an enterprise environment.
Key Responsibilities
Qualifications
Skills: Help Desk Support, Troubleshooting, Service Desk, Customer Service, Windows 10, Active Directory, Office 365, Technical Support, Ticketing Systems, Password Reset.
Job Type & Location
This is a Contract position based out of Evansville, IN.
Pay and Benefits
The pay range for this position is $18.00 - $21.00/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Evansville,IN.
Application Deadline
This position is anticipated to close on Dec 4, 2025.
>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
The Service Desk Analyst I serves as the first point of contact for IT support, providing phone, email, and chat assistance to internal users. This role focuses on delivering exceptional customer service while troubleshooting technical issues and ensuring timely resolution through the ServiceNow ticketing system.
As the organization undergoes Active Directory and email migrations, you'll play a key role in managing increased ticket volumes and ensuring smooth transitions.
This is an excellent opportunity for entry-level candidates to gain hands-on experience with a global organization, or for experienced professionals seeking to leverage their service desk expertise in an enterprise environment.
Key Responsibilities
- Provide first-level technical support via phone, email, and chat for all end-user IT issues.
- Log, monitor, and manage incidents in ServiceNow, ensuring accurate documentation and timely resolution.
- Troubleshoot and resolve common issues such as password resets, account lockouts, and O365/Active Directory problems.
- Collaborate with other IT teams to escalate and resolve complex technical issues.
- Strive for first-call resolution by analyzing issues, determining probable causes, and applying solutions.
- Follow established corporate policies, procedures, and ITIL best practices.
- Maintain a professional, courteous, and customer-focused approach at all times.
Qualifications
- Entry-level candidates welcome; prior experience in a service desk or IT support role is a plus.
- Familiarity with Windows 10, Office 365, Active Directory, and enterprise ticketing systems (ServiceNow preferred).
- Strong customer service skills, including patience, active listening, and clear communication.
- Ability to work in a structured environment, following detailed instructions and established guidelines.
- ITIL certification is a plus.
Skills: Help Desk Support, Troubleshooting, Service Desk, Customer Service, Windows 10, Active Directory, Office 365, Technical Support, Ticketing Systems, Password Reset.
Job Type & Location
This is a Contract position based out of Evansville, IN.
Pay and Benefits
The pay range for this position is $18.00 - $21.00/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Evansville,IN.
Application Deadline
This position is anticipated to close on Dec 4, 2025.
>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.