Overview
Skills
Job Details
Title:- COBOL Support Analyst Billing & Finance
Location:- Remote work allowed
Duration:- 12 Months
Expert Knowledge: Provide specialized insights in customer service and service order management.
Technical Support: Resolve customer issues and provide functional support.
Documentation: Assist with project documentation and training materials.
Liaison: Coordinate with support teams to ensure timely issue resolution.
Mentoring: Train and mentor new associates during onboarding.
Knowledge Maintenance: Developing and maintaining an understanding of customer-specific business environments and service level agreements.
Problem Resolution: Identifying and resolving customer problems using defined procedures and documenting troubleshooting efforts.