COBOL Support Analyst Billing & Finance

Overview

Remote
Depends on Experience
Contract - W2
Contract - Independent
Contract - 12 Month(s)

Skills

Billing
COBOL
Customer Service
Finance
Order Management
Documentation
Project Documentation
Mentorship

Job Details

Title:- COBOL Support Analyst Billing & Finance
Location:- Remote work allowed
Duration:- 12 Months

Expert Knowledge: Provide specialized insights in customer service and service order management.
Technical Support: Resolve customer issues and provide functional support.
Documentation: Assist with project documentation and training materials.
Liaison: Coordinate with support teams to ensure timely issue resolution.
Mentoring: Train and mentor new associates during onboarding.
Knowledge Maintenance: Developing and maintaining an understanding of customer-specific business environments and service level agreements.
Problem Resolution: Identifying and resolving customer problems using defined procedures and documenting troubleshooting efforts.

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About Pyramid Technology Solutions, Inc.