Senior Oracle CPQ Solutions Manager

Location: Norwalk, CT (Hybrid or Remote)

The Opportunity:

We are seeking a highly skilled and experienced Oracle CPQ Manager to join our team. In this critical role, you will be instrumental in optimizing and maintaining our soon-to-be implemented, highly customized Oracle CPQ system in a B2C retail context. You ll be the go-to resource for Oracle CPQ training across the organization, working independently to resolve issues and provide guidance without needing extensive direction. You will also be responsible for driving continuous improvement, ensuring data integrity, and enabling our supporting complex product offerings. This is an exciting opportunity for a detail-oriented individual with a strong technical background, excellent communication skills, an ability to understand MBI s non-technical business process, and a passion for optimizing business processes within a fast-paced, high-volume retail environment. A large part of your day-to-day will involve supporting and educating non-technical associates, so the ability to clearly explain complex Oracle CPQ concepts in simple, accessible language is essential. This is not a heads-down development role; rather, this role requires frequent collaboration with non-technical users, rapid problem solving, and the ability to prioritize in a deadline-oriented environment. This position can be based out of our Norwalk, CT headquarters on a hybrid schedule or can be fully remote.

Key Responsibilities:

• CPQ Customization & Configuration: Design, develop, and maintain complex Oracle CPQ customizations, including BML scripting, custom fields, data tables, configurator rules, commerce processes, and approval workflows, to support evolving business requirements.
• User Education & Support: Serve as a primary resource for educating non-technical associates on Oracle CPQ functionality. Develop and deliver clear, user-friendly explanations, training materials, and guidance to help teams confidently navigate and utilize the system.
• Independent Problem Solving: Act as a self-sufficient Oracle CPQ expert, capable of addressing questions, troubleshooting issues, and implementing solutions with minimal oversight. Proactively support business users by translating their needs into effective technical responses.
• Data Management & Integrity: Manage and maintain CPQ product master data, pricing rules, discounts, and other critical configuration data to ensure accuracy and consistency across all sales channels.
• System Optimization & Performance: Identify and implement opportunities to optimize CPQ system performance, improve user experience, and streamline quoting processes for a high volume of transactions.
• Troubleshooting & Support: Provide expert-level support for Oracle CPQ related issues, including troubleshooting configuration problems, data discrepancies, and integration challenges.
• Business Collaboration: Collaborate closely with sales, product, IT, and other cross-functional teams to gather requirements, translate business needs into technical specifications, and ensure the CPQ system effectively supports strategic initiatives.
• Documentation & Training: Create and maintain comprehensive documentation for CPQ configurations, customizations, and processes. Assist in developing and delivering training materials for end-users.
• Release Management: Participate in the planning, testing, and deployment of CPQ enhancements, patches, and upgrades, ensuring minimal disruption to business operations.
• Continuous Improvement: Stay current with Oracle CPQ best practices and new features, proactively recommending and implementing improvements to enhance system functionality and efficiency.

Required Skills & Experience:

• Minimum of 5+ years of hands-on experience with Oracle CPQ Cloud. More experience is a plus.
• Exceptional verbal and written communication skills, with the ability to explain Oracle CPQ concepts clearly to non-technical users.
• Demonstrated expertise in creating and managing complex CPQ customizations, including:
• BML Scripting
• Configuration Rules (Constraints, Defaults, Formulas)
• Commerce Processes (Actions, Rules, Layouts)
• Approval Workflows
• Data Tables and Attribute Management
• Strong understanding of CPQ data models and their application in a high-volume B2C retail context.
• High level of autonomy and self-direction; able to take initiative and resolve Oracle-related questions or requests without extensive oversight.
• Experience training and supporting end-users, especially those unfamiliar with Oracle systems.
• Proven ability to troubleshoot and resolve complex CPQ issues efficiently.
• Excellent analytical and problem-solving skills with a keen attention to detail.
• Strong interpersonal skills, with the ability to effectively collaborate with technical and non-technical stakeholders.
• Ability to understand MBI s business process and align business process with technical requirements.

Beneficial (but not required) Skills:

• Prior experience supporting a CPQ implementation or redesign.
• Familiarity with Oracle Integration Cloud (OIC) for integrations between CPQ and other enterprise systems.
• Exposure to Oracle Fusion Data Intelligence (FDI) for reporting and analytics related to CPQ data.
• Understanding of Oracle Fusion CX (Customer Experience) modules and their potential integration points with CPQ.

Benefits:

• Competitive salary and comprehensive benefits package.
• Hybrid or remote work schedule offering flexibility and work-life balance.
• Professional development and growth opportunities.
• Opportunity to work onsite in a collaborative and innovative environment at our office within the Merritt 7 Corporate Park, featuring:
• Convenient Location: Access to Fairfield County, Manhattan and New Haven via the onsite Metro North station.
• On-site Fitness Center: Access to a private fitness center with extended hours, featuring cardio, resistance, and free weight equipment, along with locker rooms and shower facilities.
• Food Halls & Cafs: Two full food service options with indoor and outdoor seating, plus two Starbucks cafs.
• Convenience Services: On-site amenities such as car detailing, bank ATMs, shoe repair, and a full-service salon.
• Tenant Events: Year-round events including workshops, luncheons, happy hours, and health and wellness programs.
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We would love to hear from you. Apply to join our team and make a significant impact on our business!

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We strive to develop and foster an inclusive workplace that promotes and values diversity. We believe that different ideas, perspectives and backgrounds create a stronger and more creative work environment that delivers better results. Accordingly, MBI provides equal opportunities for employment. We do not tolerate discrimination based on characteristics such as race, color, religious creed, age, sex, gender identity or expression, sexual orientation, marital status, national origin, ancestry, status as a veteran, present or history of mental disability, intellectual disability, learning disability, or physical disability, including, but not limited to, blindness.