Technical Writer

Calling all innovators - find your future at Fiserv.

We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

Technical Writer

What does a successful Technical Writer do at Fiserv?

Clover, a Fiserv company empowers merchants with a Point Of Sale (POS), a SaaS platform, and an App Market to help run their business. Our work culture fosters collaboration, teamwork, and strong merchant empathy.

This role is multifaceted, creating Help Center content for merchants plus technical documentation for third-party developers and partners. Service transformation and the core merchant experience are key initiatives.

The ideal candidate will simplify complex technical content and enhance Clover's SaaS platform Help Center, powered by Contentful.

What you will do:

• Own the knowledge base for the Help Center and AI-assisted help experiences.
• Develop user-friendly web-based content for various target audiences globally.
• Write/edit online user guides, quick starts, hardware specifications, API and SDK reference material, personalized help, email communications.
• Publish content on merchant and developer documentation sites and dashboards.
• Use AI tools to enhance content operations, including classification, tagging, maintenance, and surfacing knowledge across regional languages.

• Research technical/functional design source material; verify content with related teams.
• Collaborate on content that minimizes service calls.
• Maintain/enhance our knowledge infrastructure; suggest innovation.

What you need to have:

• 4+ years technical writing in SaaS - product-led environment
• Bachelor's degree or equivalent experience required, preferably in Technical Communication, English, or Human-Centered Design degree
• Working experience with Contentful, Readme, Snagit, Camtasia
• Experience working with XML, HTML, Markdown, CSS, GitHub
• Writing structured technical content for SaaS products; knowledge-Base articles, product guides, help content
• Strong written/verbal communication skills
• Examples defining content models, taxonomies, and workflows.
• Track-record planning, implementing product-aligned content with customer focus.
• Working independently; managing multiple projects.
• Using AI tools to enhance productivity, content quality.
• Expertise structuring knowledge-base content, writing scalable, reusable content.
• Understand the role of Help Content in the user journey.
• Can work in headless CMS platforms (Contentful, Readme) and AI-driven platforms.
• Can shift between detailed technical explanations and concise UI text.
• Able to balance consistency with flexibility; have a sharp eye for structure and flow.

Nice to have:

• OpenAPI: developer portals, REST API best practices

Salary Range

$91,520.00 - $137,280.00

These pay ranges apply to employees in Sunnyvale, California. Pay ranges for employees in other states may differ.

It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.

This position is not eligible for an annual incentive opportunity and is also not eligible to earn commissions.

Thank you for considering employment with Fiserv. Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

Our commitment to Equal Opportunity:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law.

If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contact Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiserv's Disability Accommodation Policy for additional information.

Note to agencies:

Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

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