Senior Cloud Solution Architect - Azure

With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft's products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers' expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft's portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world.

The Global Customer Success (GCS) organization, an organization within CE&S, is leading the effort to enable customer success on the Microsoft Cloud by harnessing leading, AI-powered capabilities and human expertise to deliver innovation solutions that accelerate business value, drive operational excellence and nurture long term loyalty.

Cloud + AI Platform (CAIP) is one of the most strategic businesses worldwide at Microsoft. The Cloud + AI Platform CSA is the most senior Azure delivery and strategy expert, deeply skilled across all Azure workloads. Given the tremendous momentum in customer pursuit of Digital Transformation, there's never been a more exciting & compelling time to be a part of the Cloud + AI Platform business at Microsoft!

Microsoft aspires to help our customers achieve their own digital transformation, leveraging the power of the Microsoft cloud solutions and services. To help drive this effort, Microsoft is investing in the creation of the CAIP Technical Success Platform team that will play a key role in helping Microsoft customers achieve this digital transformation through successful adoption of Microsoft Cloud Solution and Services.

We are looking for a high-energy Senior Cloud Solution Architect - Azure to develop high-quality, repeatable IP offerings for CAF/WAF, Resiliency, Monitor and Platform Health priorities through Unified deliveries in collaboration with the Chief Architect Office (CAO) team. Collaborate with the Unified pillar team to own the landing and adoption of these offerings with the field. Drive skilling strategy and content for the solution play and pillar. Unblock and accelerate field pipeline and escalated requests to Corp, including solving for engagement blocking technical feedback within SLA. Deliver Unified offerings hands-on based on dispatch (for Innovation workloads) and customer engagement as needed. Execute field readiness programs including the Technical Insiders program, champs programs, and LevelUp training. Influence product roadmap based on Voice of Customer/Field gathered from CSU teams, customers, and partners. Enable core priorities for the Secure Migrate & Modernize solution area by developing and landing execution guidance for field teams. Develop and validate how-to-execute guidance for relevant offerings in the Cloud Adoption Factory and support enablement of Factory delivery teams. Serve as technical SMEs and thought leaders on delivery topics for the solution play and pillar, including best practices and architecture patterns. Drive cross-group collaboration with the CAO team.

This role is flexible in that you can work up to 100% from home.

Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities:

Unleash Talent to Unlock Customer/Partner Value

Act as aTrusted AI Advisorby completing AI training and applying architecture best practices to accelerate customer AI adoption. DemonstrateTechnical Intensitythrough quarterly Cloud & AI training, certifications, and advanced proficiency (L300/L400) in Azure workloads including AI Apps, Infrastructure, and Data. Engage as aCommunity Mentor, contributing to IP development with engineering, participating in the Shadow program, and fostering technical excellence across the Cloud & AI community.

Build Trust Through Product Excellence

Develop high-quality, repeatable IP offerings for CAF/WAF, Resiliency, Monitor and Platform Health. PrioritizeSecurityby delivering secure Azure architectures, with emphasis on Defender for Cloud and Network Security. EnsureReliability and Resiliencyby performing end-to-end quality assurance of architecture designs, addressing Priority Zero vulnerabilities, and implementing multi-zone/multi-region strategies. Champion theVoice of the Customer/Partner, influencing product roadmaps and acting as a trusted technical advisor to Customer Success leadership.

Differentiate Through World-Class Customer Experience

Engage withSenior Executives(e.g., CTOs, CIOs) to define transformative Cloud & AI strategies and lead Azure consumption planning aligned with customer success goals. DriveCustomer/Partner Outcomesby orchestrating delivery across Microsoft teams (MCEM), managing risks, and ensuring timely closure of committed milestones. Inspire customers withCustomer Zerobest practices, showcasing Microsoft's AI capabilities and success stories.

Drive Operational Excellence Through AI

UseAI-Driven Business Insightsto inform strategic decisions aligned with customer objectives, in collaboration with management. UpholdOperational Excellenceby adhering to MCEM guidelines, ensuring 100% labor logging, and maintaining customer communication. MaximizeROI on Microsoft Investmentsby leveraging scale execution engines like Cloud Accelerate Factory and providing oversight for Unified delivery engagements.

Accelerate Customer/Partner Outcomes Through Delivery Excellence

Deliver Unified offerings for Innovation workloads as needed and harvest IP and execution insights from these deliveries to continuously improve delivery offerings AchieveCloud Accelerate Factory ACR Targetsthrough hands-on delivery, proactive support, and optimization of delivery proposals using Factory assessments. LeadDelivery Excellenceon high-value or underperforming accounts, ensuring milestone completion and high customer satisfaction (VSAT). DriveConsumption and Usage Impactby protecting and expanding ACR base, enabling MACC and Unified renewals, and delivering consumption excellence across Azure Solution Plays.

Other Responsibilties:

• Embody our culture and values

Qualifications:

Required/minimum qualifications

• Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field AND 4+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting
  • OR equivalent experience.
• 4+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, Infrastructure as Code (Terraform and/or Bicep), DevOps, architecture, developing repeatable offers, and/or consulting OR equivalent experience.
• In-depth knowledge of Azure or other cloud platforms is essential. This includes experience with cloud architecture, deployment, and management of cloud services.

Additional or preferred qualifications

• Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field AND 8+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting
  • OR Master's Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field AND 6+ years experience in cloud/infrastructure technologies, technology solutions, practice development, architecture, and/or consulting
  • OR equivalent experience.
• 4+ years experience working in a customer-facing role (e.g., internal and/or external).
• 4+ years experience working on technical projects.
• Technical Certification in Cloud (e.g., Azure, Amazon Web Services, Google, security certifications).
• In-depth knowledge of Microsoft Cloud Adoption Framework (CAF) and Well Architected Framework (WAF)

Cloud Solution Architecture IC4 - The typical base pay range for this role across the U.S. is USD $106,400 - $203,600 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $137,600 - $222,600 per year.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: ;br>
Microsoft will accept applications for the role until August 26, 2025.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form .

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.

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