Help Desk Analyst Intern

Overview

Remote
$22,000 - $26,000
Full Time

Skills

IT
ANALYST

Job Details

Help Desk Analyst Intern

Our client, a leading organisation in the technology and services sector, is seeking a motivated and customer-focused Help Desk Analyst Intern to join their IT support team. This is an excellent opportunity for individuals who enjoy troubleshooting, assisting others, and working in a fast-paced, technology-driven environment.

Key Responsibilities

  • Serve as the first point of contact for technical issues via phone, email, or ticketing systems.
  • Diagnose and resolve hardware, software, and network-related problems.
  • Escalate complex incidents to senior support teams when necessary.
  • Maintain accurate documentation of issues, resolutions, and user interactions.
  • Assist with user account management, software installations, and system updates.
  • Deliver outstanding customer service while ensuring timely issue resolution.

Requirements

  • Passionate about technology and helping people.
  • Strong communication and problem-solving skills.
  • Excellent attention to detail with the ability to multitask in a fast-paced environment.
  • Familiarity with Windows OS, Microsoft 365, and ticketing systems (e.g., ServiceNow, Zendesk) is beneficial.
  • Degree, diploma, or certifications in IT are desirable but not essential relevant practical experience is also valued.

What Our Client Offers

  • Comprehensive training and ongoing professional development.
  • Support to gain industry-recognised IT certifications (e.g., CompTIA A+, ITIL, Microsoft).
  • A collaborative and supportive work environment.
  • Competitive salary, benefits, and opportunities for progression into 2nd/3rd line support or IT management roles.
  • Flexible or hybrid working options (depending on client site).

Why Join?

This is a fantastic opportunity to kick-start or advance your IT career in a supportive, growth-oriented setting. You will gain hands-on experience across a variety of technologies, help users solve real-world problems, and build a strong foundation for future progression in IT support or systems administration.

If you're a proactive, customer-focused individual ready to take the next step in your IT career, apply now and begin your journey as a Help Desk Analyst Intern.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

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