Level 3 Support Technician

Overview

On Site
Full Time

Skills

LAN
WAN
Wireless Communication
Data Link Layer
Network Layer
Routing
Cisco Wireless
PBX
Cisco
Cisco Certifications
TCP/IP
Subnetwork
VLAN
Wireshark
Network
Management
UPS
HVAC
Cabling
Optical Fiber
Switches
Server Administration
Operating Systems
Microsoft Operating Systems
Microsoft Windows Server
Repair
DHCP
Dragon NaturallySpeaking
DNS
Print Servers
Microsoft SCCM
Vendor Management
Computer Hardware
Servers
Storage
Backup
Server Hardware
Security Management
Privacy
Marketing

Job Details

Location: Madison, AL
Description: Our client is currently seeking a Level 3 Support Technician

Job Description:

Network (LAN, WAN, and Wireless) - 5-10 years' experience

Troubleshooting & administration of Cisco Layer 2 & Layer 3 Routing, Cisco Wireless Networks, Cisco PBX Administration, Cisco standard protocols, and Cisco CCNA certification.

Ability to support IT Cabling, Infrastructure Planning, and Design. Examples of scope work include cable patching, switch configuration/deployment, port enable/disable, and analyzing network traffic.

TCP/IP, DHCP, Subnetting, VLAN, POE

Experience with packet capturing, e.g., Wireshark

Network maintenance, support, and refresh

Smart Hands for remote teams & 3rd party vendor management for issue escalation/resolution

Data Center (Server Room) Management - 5-10 years' experience

Site infrastructure knowledge (Power/UPS, HVAC, cabling, etc.)

Experience installing and troubleshooting server room hardware components, such as Rack Servers, Fiber, switches, disk drives, memory, etc.

Smart Hands for remote teams & 3rd party vendor management for issue escalation/resolution

Server Management - 5-10 years' experience

Must have experience in administering Windows server operating systems, e.g., Windows Server 2016, monitoring, troubleshooting, parts swaps/repair

DHCP, DNS, Print Server, File Shares, Microsoft SCCM

Smart Hands for remote teams & 3rd party vendor management for issue escalation/resolution

Working knowledge/experience supporting hardware for servers, data backup libraries, and SAN/NAS

Server, storage, and backup systems maintenance, support, and refresh: Rackmount, install and configure server hardware
Knowledge of Server 2012/2016 Policy and Security Management
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Contact:

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