Service Desk Pensacola (Day Shift, Full Time)

A top financial client in Pensacola is currently seeking a Service Desk Technician to join their team.

Position requires onsite presence 10+ days per month.

Shift: Sunday - Thursday, 10am-6:30pm EST

Responsibilities:

• Respond to inbound calls daily to provide technical support/troubleshooting.


• Provide support via web queues, outbound interactions, and emails.


• Leverage resources to resolve technical issues timely.


• Use PC applications (e.g., word processing, spreadsheet, database) to document, maintain, and report functions/activities.


• Escalate requests outside of your scope when necessary.


• Attend weekly staff/mentor meetings.


• Promote business unit success by adhering to company practices, policies, and procedures.


• Perform other related duties as assigned or appropriate.

Qualifications:

• Knowledge and understanding of the information technology field.


• Basic skills in troubleshooting and resolving technical problems.


• Exposure to enterprise systems and IT terminology.


• Experience in solving routine or standard administrative, operational, or system problems and issues.


• Effective verbal and written communication skills.


• Ability to leverage finesse/soft skills when interacting with end users.


• Basic organizational, planning, and time management skills.


• Ability to handle multiple tasks simultaneously with a high degree of accuracy.