ServiceNow Architect - CMDB & Service Mapping

Overview

Hybrid
$60 - $80
Accepts corp to corp applications
Contract - W2
Contract - Independent
Contract - 1 Year(s)
25% Travel

Skills

ServiceNow
CMDB
Service Mapping
Configuration Management
ITIL
Mapping
Server Architecture
Discovery
Data Governance

Job Details

Title: ServiceNow Architect

Location: Bethesda, MD (Hybrid role)

3 days Hybrid/week

Duration: 6 Months to 1 Year

Exp: 12+ years

Role Summary:

We are seeking a highly experienced ServiceNow CMDB & Service Mapping Architect to lead enterprise-wide Configuration Management and Service Mapping initiatives.

Job Description:

Key Responsibilities:

  • Define and own the CMDB and Service Mapping strategy, architecture, and roadmap across multiple business units and platforms.
  • Lead end-to-end Service Mapping engagements from discovery and dependency mapping to certification and operational handover.
  • Serve as the technical lead and design authority, reviewing solutions from developers and integration teams to ensure alignment with architectural standards.
  • Establish data governance models, relationship mapping standards, and lifecycle management processes for CIs.
  • Conduct CMDB maturity assessments, recommend improvements, and enable CMDB health dashboards and KPIs.
  • Work with stakeholders in ITSM, ITOM, SecOps, and App teams to drive adoption and ensure data completeness.
  • Lead integration designfor third-party systems
  • Develop and maintain accelerators, frameworks, and templatesfor quicker rollout across projects.
  • Mentor junior developers and lead technical workshops.

Skills & Qualifications:

  • ServiceNow Certified Implementation Specialist CMDB and Discovery (Mandatory)
  • ServiceNow Certified Application Developer (Preferred)
  • 12+ years in IT, 4+ years focused on ServiceNow CMDB & Service Mapping
  • Hands-on experience with Pattern Designer, MID Server architecture, Horizontal & Top-Down Discovery
  • Deep understanding of ITIL, Configuration Management, and Service Management.
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