Help Desk

Overview

Hybrid
Depends on Experience
Contract - W2

Skills

Helpdesk

Job Details

We are hiring for Help Desk to support our Federal Project.

Company Name: - JTSi (Johnson Technology Systems, Inc.) Title:- Help Desk Location: - Hybrid - Candidate will need to be onsite at Picatinny, NJ for 3 days a Week Citizenship:
Clearance: Active interim Secret Clearance or higher in JPAS

Help Desk Job Description

  • The helpdesk person monitors the Service now ticketing system for open tickets and works on the tickets as they come in.
  • As per the SOP they have a turnaround time of 2 hours.
  • The helpdesk team is responsible for creating and updating end user accounts for ePDM WindChill, SAP Portal/Backend for AC and JPEO users.
  • Helpdesk team is responsible for maintaining and creating ORG chart entries for new users and update information of existing users in SAP HR
  • Responsible for daily morning system checks on SAP production and non-production systems to ensure that the systems are all available for end users.
  • Monitor and provide BW process chains reports every morning.
  • Responsible for uploading DCPDS HR File into SAP for keeping system up to date with DCPDS HR changes
  • Responsible for uploading telework training records from Share Point on an as needed basis
  • Responsible for providing application support for SF-182, Incentive Award, Telework, PAF, OCONUS, Doc Routing, ammo inventory etc., to SAP end users.

Certifications needed

  • Helpdesk Certification
  • Security Plus Certification

Skillsets required

  • Working Knowledge of SAP
  • SAP GUI and portal
  • ORG chart updates
  • User account management
  • Transport requests to Quality or Test system

If you are available, interested, planning to make a change, or know of a friend who might have the required qualifications and interest, please call me ASAP on / If you do respond via e-mail ( ) please include a daytime phone number so I can reach you. In considering candidates, time is of the essence, so please respond ASAP with your updated resume.

Established in 2003, JTSi is a Professional IT & Engineering Services provider with years of documented experience in the Information Technology and Engineering services field. JTSi has a proven track record for successfully delivering mission critical Professional services to the Government and the industry. JTSi SAP team delivers solutions to its clients by clearly understanding their core business problems. We deliver quality services at equitable rates and focus on constant improvement in all areas of our operation, austerely complying to the customer s desire. We view our-selves more as a business partner than a mere provider of consulting services. At JTSi customer is always first and partnering is our means to customer satisfaction. We do what we say!

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