IT Support Technician - Overnight ShiftOverview:Join a dynamic 24/7 technical support team providing frontline assistance in a fast-paced environment. This role is ideal for candidates with a degree or equivalent experience who are comfortable working overnight or second shifts and have a passion for solving technical issues.
Key Responsibilities:- Respond to Help Desk requests via phone and email in a 24/7 support environment, including overnight coverage.
- Set up, maintain, and troubleshoot hardware and software (computers, printers, scanners, projectors, etc.).
- Provide hands-on support for video conferencing systems and related hardware.
- Educate end-users on resolving hardware/software issues and provide remote or onsite assistance.
- Assist with installation, configuration, and usability of desktops, laptops, and peripherals in accordance with company standards.
- Monitor inventory levels and submit equipment requests to maintain adequate stock.
- Perform front desk duties including assisting walk-ins and logging equipment receipts.
- Evaluate software patches and applications to resolve desktop issues.
- Maintain accurate incident and request logs; escalate issues as needed.
- Diagnose and resolve network, equipment, or application-related problems.
- Set up new computers and ensure proper operation and software installation.
- Maintain and install printers and scanners.
- Communicate effectively with users, both verbally and in writing.
Qualifications:- Education:
- Associate's Degree in IT or related field plus 6 months of desktop support experience,
- OR
- High School Diploma/GED plus 2 years of IT-related work or military experience.
- Experience & Skills:
- 6+ months of experience with Microsoft Office products and desktop support.
- Familiarity with ticketing systems (e.g., ServiceNow, ServiceDesk).
- Strong customer service and communication skills.
- Ability to present technical information in user-friendly language.
- U.S. Citizenship required.
- Willingness to work overnight or second or third shift hours.
Preferred Skills:- Help desk support
- Customer service
- Inventory management
- Troubleshooting hardware/software issues
- Video conferencing support
Job Type & LocationThis is a Contract position based out of La Crosse, WI.
Pay and BenefitsThe pay range for this position is $20.00 - $22.00/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace TypeThis is a fully remote position.
Application DeadlineThis position is anticipated to close on Nov 10, 2025.
>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
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