Overview
On Site
Full Time
Skills
Network
Remote Support
Laptop
Management
Vendor Relationships
Computer Hardware
Microsoft
Onboarding
Recovery
Inventory
ServiceNow
Knowledge Base
Documentation
Collaboration
SAP GRC
User Experience
Regulatory Compliance
IT Security
Technical Support
Microsoft Azure
Microsoft Windows
Microsoft Office
Identity Management
Mobile Devices
IOS Development
Android
Mobile Device Management
Master Data Management
Computer Networking
Virtual Private Network
Wireless Communication
Customer Support
Communication
Conflict Resolution
Problem Solving
Continuous Improvement
Professional Development
Law
Aerospace
Job Details
Job Description Summary
Responsible for providing "best-in-class" end-user experience through technical assistance and support for hardware, software, and network-related issues. This role is responsible for troubleshooting, installing, configuring, and maintaining laptops, mobile devices, peripherals, and office infrastructure ensuring optimal system performance and user satisfaction. The role requires strong problem-solving skills, excellent communication, an eagerness to adopt new tools/technologies, and a customer-first mindset.
Job Description
Roles and Responsibilities
Qualifications
Additional Information
GE Aerospace offers a great work environment, professional development, challenging careers, and competitive compensation. GE Aerospace is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
GE Aerospace will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).
Relocation Assistance Provided: No
Responsible for providing "best-in-class" end-user experience through technical assistance and support for hardware, software, and network-related issues. This role is responsible for troubleshooting, installing, configuring, and maintaining laptops, mobile devices, peripherals, and office infrastructure ensuring optimal system performance and user satisfaction. The role requires strong problem-solving skills, excellent communication, an eagerness to adopt new tools/technologies, and a customer-first mindset.
Job Description
Roles and Responsibilities
- Interface directly with end-users to provide onsite and remote support for laptops, mobile devices, and peripherals.
- Troubleshoot and resolve hardware, software, and connectivity issues with urgency.
- Manage full life-cycle for laptops and mobile devices - manage vendor relationships & warranties, configure and deploy hardware to end-users, and troubleshoot device issues.
- Assist users with accounts, permissions, and security settings utilizing Microsoft Entra ID and Microsoft 365.
- Assist with onboarding and offboarding processes, including device setup and recovery.
- Maintain accurate documentation of service requests, incidents, and asset inventory tickets in Service Now.
- Contribute to Corporate knowledge base by authoring user self-service support documentation.
- Collaborate with Infrastructure and Governance/Risk/Compliance (GRC) teams to escalate and resolve complex technical issues, ensure device security and compliance, and identify and deliver improvements to end-user experience.
- Ensure compliance with IT security policies and best practices.
- Provide timely, proactive communications to stakeholders on significant issues and developments.
- Role will be onsite in the Overland Park, KS office on Monday-Thursday with remote flexibility on Friday.
- May require occasional after-hours support.
Qualifications
- Associate's degree in IT or related field (Bachelor's preferred) or equivalent experience.
- 4+ years of desktop or end-user support, preferably in a Microsoft/Azure environment.
- Proficiency with Windows 11 and Microsoft 365 applications.
- Experience with Entra ID and Intune for device and user management.
- Familiarity with mobile device platforms (iOS, Android) and MDM solutions.
- Basic understanding of networking, VPN, and Enterprise Wi-Fi networks.
- Desire to provide outstanding customer support.
- Excellent communication, problem-solving, troubleshooting skills and a continuous improvement mindset.
- Highly collaborative, team-oriented individual with a positive, enthusiastic and confident attitude.
Additional Information
GE Aerospace offers a great work environment, professional development, challenging careers, and competitive compensation. GE Aerospace is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
GE Aerospace will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).
Relocation Assistance Provided: No
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.