Help Desk Support Specialist

Overview

On Site
Depends on Experience
Accepts corp to corp applications
Contract - Independent
Contract - W2
Contract - 12 Month(s)

Skills

Help Desk Support Specialist
Help Desk Support
ServiceNow
troubleshooting
customer service
Cisco

Job Details

Title: Help Desk Support Specialist
Location: Atlanta, GA 30334 (Onsite)
Duration: 12+ Month Contract
Interview: Phone & In-Person

Job Description

Client is seeking an onsite Help Desk Support Specialist to provide technical assistance to computer system users. This role requires excellent troubleshooting, customer service, and ServiceNow experience. The ideal candidate will have strong IT support skills across hardware, software, and mobile device management.

Key Responsibilities

  • Serve as the primary escalation point for technical queries and support tickets.

  • Provide technical assistance for Windows 10, Office 365, Active Directory, SCCM, GPOs, and Azure.

  • Support mobile device management (iOS & Android).

  • Troubleshoot desktops, laptops, printers, scanners, networks, VoIP, and A/V equipment.

  • Install, configure, and maintain user equipment; update asset management systems.

  • Deliver user training and documentation for IT hardware/software.

  • Support telecommunication devices and services.

  • Provide courteous and professional end-user support via phone, email, remote tools, and in person.

  • Create support documentation, instructions, and process improvements.

  • Collaborate with team members to resolve incidents quickly and effectively.

Qualifications

  • 2 3 years of IT technical support experience.

  • Strong knowledge of ServiceNow (must-have).

  • Experience with Windows 10, Office 365, Active Directory, SCCM, antivirus solutions, GPOs.

  • Proficiency with network infrastructure equipment (servers, switches, routers, cabling, VoIP).

  • Hands-on experience with mobile device management (iOS, Android) and enterprise encryption.

  • Familiarity with network printers, Cisco networking, A/V equipment.

  • Strong troubleshooting, incident resolution, and documentation skills.

  • Excellent customer service and communication skills.

  • Must demonstrate stability (no job hopping, no long career gaps).

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

About Black Rock Group