Overview
Remote
Depends on Experience
Full Time
Skills
("Service Desk" or "IT Service desk")
Call
(AD or Active Directory)
(Config or Configuration or Troubleshoot or Troubleshooting)
Job Details
Title : IT Service Desk Analyst
Location : Remote
Term : Long Term Contract
Job Descriptions Below:
- Candidate needs to have at least 3-5 years of experience in handling incidents / requests over calls from US callers.
- Must have experience in performing L1 tasks in Active Directory such as Account unlock, Password resets, creating accounts, Distributions lists and security groups.
- Experience in installing Applications.
- knowledge on service desk functions
- Good customer service mindset and customer handling skills
- Documenting processes and maintaining service desk records.
- Exceptional analytical and problem-solving skills.
- Advanced collaboration, communication, and interpersonal skills.
- Excellent organizational and time management skills.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.