Overview
On Site
USD 20.00 - 24.00 per hour
Full Time
Skills
Problem Solving
Conflict Resolution
Collaboration
Service Delivery
Computer Hardware
Network
Issue Tracking
Training
Knowledge Base
Help Desk
Technical Support
Computer Networking
TCP/IP
Microsoft Office
Active Directory
Microsoft Azure
Remote Support
Finance
Accounting
Marketing
Legal
Customer Support
Online Training
Artificial Intelligence
Insurance
.NET
Job Details
Description
We are looking for a Help Desk Technician 1 to join our team in Paradise, Pennsylvania. This Contract-to-permanent position offers an excellent opportunity to provide technical support and assist users with troubleshooting hardware, software, and network issues. The ideal candidate will have a customer-focused approach, strong problem-solving skills, and a willingness to collaborate with team members to enhance service delivery.
Responsibilities:
Diagnose and troubleshoot basic hardware, software, and network connectivity issues to ensure timely resolution.
Document user issues and resolutions in the help desk ticketing system to maintain accurate records.
Escalate complex technical problems to higher-level support teams when necessary.
Set up, install, and configure computer systems, peripherals, and software for end users.
Offer training and guidance to users on software applications and tools.
Create and maintain a knowledge base of common technical issues and solutions for reference.
Requirements
High school diploma or equivalent; an associate's degree or relevant certification is preferred.
Previous experience in a help desk or technical support role (internship or 1+ years experience)
Basic understanding of networking concepts, including TCP/IP, is a plus.
Proficiency in Microsoft Office 365, Active Directory, and Microsoft Azure.
Hands on experience and remote support.
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.
We are looking for a Help Desk Technician 1 to join our team in Paradise, Pennsylvania. This Contract-to-permanent position offers an excellent opportunity to provide technical support and assist users with troubleshooting hardware, software, and network issues. The ideal candidate will have a customer-focused approach, strong problem-solving skills, and a willingness to collaborate with team members to enhance service delivery.
Responsibilities:
Diagnose and troubleshoot basic hardware, software, and network connectivity issues to ensure timely resolution.
Document user issues and resolutions in the help desk ticketing system to maintain accurate records.
Escalate complex technical problems to higher-level support teams when necessary.
Set up, install, and configure computer systems, peripherals, and software for end users.
Offer training and guidance to users on software applications and tools.
Create and maintain a knowledge base of common technical issues and solutions for reference.
Requirements
High school diploma or equivalent; an associate's degree or relevant certification is preferred.
Previous experience in a help desk or technical support role (internship or 1+ years experience)
Basic understanding of networking concepts, including TCP/IP, is a plus.
Proficiency in Microsoft Office 365, Active Directory, and Microsoft Azure.
Hands on experience and remote support.
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.