Quality Assurance Analyst, Marketing Technology

Overview

The Opportunity:

You will support the quality management function of the marketing technology stack and related system integrations to enhance lead generation activities for the Private Client Group (PCG). It involves overseeing the quality of the technology/services that we produce, including developing quality standards, conducting tests and identifying issues.

The Quality Assurance Analyst will report directly to the Marketing Technology Team Leader and will support website testing efforts spanning performance, UX/UI automation, and data analysis. You will use a variety of tools, including Ghost Inspector, Puppeteer, TestComplete, or Selenium for automation and testing QA; PageSpeed Insights, Pingdom, mPulse, and Lighthouse for performance analysis QC; and Tealium and Google Analytics for analytics and tag management QA/QC.

The Day-to-Day:

• Oversee assigned complex tasks to completion
• Prepare and implement quality assurance policies and procedures
• Identifying potential process improvements, recommending solutions, helps develop and implement proposed solutions/tools to improve the efficiency of the department
• Coordinate and manage processes for routine inspection and quality tests within the QA program
• Identify and resolve workflow and production issues
• Support MarTech leadership in regular updates, reports on the QA program performance and tech stack for the broader Marketing Dept.
• Train and mentor junior employees on use and application of QA tools
• Additional responsibilities may include:
  • Capture and document QA requirements for system enhancements or new technologies
  • Investigate issues related to existing systems and technologies
  • Ensure that standards and regulations are observed
  • Document quality assurance activities and create audit reports
  • Coordinating/communicating across technical teams and partners
  • Create QA training materials and operating manuals

Your Qualifications:

• Bachelor's degree or equivalent combination of education and experience required
• 3+ years of relevant experience in software testing or equivalent; website performance testing
• Experience with HTML/CSS/JS and chrome browser extensions: Omnibug, Tag Explorer or DataSlayer
• Developer tool and assertion testing frameworks like Jest, Mocha or Chai will be beneficial in the success of this position
• Sitecore, Confluence and Ghost Inspector are preferred
• Ability to analyze various situations and develop recommendations
• Relevant training or certifications in quality assurance preferred

Why Fisher Investments:

We work for a bigger purpose: bettering the investment universe. We take great pride in our inclusive culture, our learning and development framework customized for every employee, and our Great Place to Work Certification. It's the people that make the Fisher purpose possible, and we invest in them by offering exceptional benefits like:

• 100% paid medical, dental and vision premiums for you and your qualifying dependents
• A 50% 401(k) match, up to the IRS maximum
• 20 days of PTO, plus 10 paid holidays
• Family Support programs including 8 week Paid Primary Caregiver Leave, $10,000 fertility, family forming, and hormonal health assistance, and back-up child, adult, and elder care
• This is an in-office role. Based on your role, tenure, and performance eligibility you may have the opportunity to participate in our hybrid work from home program. This program is subject to change.

FISHER INVESTMENTS IS AN EQUAL OPPORTUNITY EMPLOYER