Overview
On Site
Full Time
Accepts corp to corp applications
Contract - Independent
Contract - W2
Skills
SCADA
GE e-terra DMS
DNAF
OMS
NERC CIP Standards
Job Details
Must Have Technical/Functional Skills
Direct experience installing, maintaining or supporting GE e-terra DMS products including DMS, DNAF, OMS,
Storm Assist and DER.
Familiarity with User Interface, SCADA and Modeling tools.
Knowledge of both Transmission and Distribution electrical grids.
Working knowledge of TCP/IP protocols, IP addressing, routing, LAN, DNS, Active Directory,
firewalls & switches as it applies to isolating and resolving reported issues in these areas.
Ability to work independently with minimum direction
Knowledge of NERC CIP Standards.
Effective communication skills. Demonstrated ability to effectively interface with customers and cross-functional teams
Positive attitude when dealing with customers and co-workers in stressful situations.
Strong analytical and logical reasoning skills.
Familiarity with remote monitoring and diagnostics solutions and concepts
Sets an example in terms of quality, consistency and level of work, as well as work ethic and approach
Roles & Responsibilities:
The Customer Support Engineer will be responsible for meeting business objectives by developing practical and innovative ways to identify and meet goals, coordinating with cross functional teams
and driving closure on customer issues raised on GE Smallworld products
Responsible for addressing customer issues and concerns with Smallworld applications
Generic Managerial Skills, If any:
Ensure customers' success by fostering a balanced relationship that benefits both GE and the customer
with the goal of producing the highest level of customer support and satisfaction. In this role, you will:
Take a leadership role in strategizing with internal staff and customers to solve and prevent re-occurrence of issues.
Engage with customers on day to day issues; organize customer calls to facilitate implementation of solutions
while adhering to change control, compliance protocols. Ensure solution does solve the customer's issue.
Mentors staff in troubleshooting and analysis methods
Knowledge transfer write user/technical documentation and case notes. Act as a technical resource for staff
Primary contributor to Knowledge Base system for customer specific issues that will benefit the greater
customer and support team
Direct experience installing, maintaining or supporting GE e-terra DMS products including DMS, DNAF, OMS,
Storm Assist and DER.
Familiarity with User Interface, SCADA and Modeling tools.
Knowledge of both Transmission and Distribution electrical grids.
Working knowledge of TCP/IP protocols, IP addressing, routing, LAN, DNS, Active Directory,
firewalls & switches as it applies to isolating and resolving reported issues in these areas.
Ability to work independently with minimum direction
Knowledge of NERC CIP Standards.
Effective communication skills. Demonstrated ability to effectively interface with customers and cross-functional teams
Positive attitude when dealing with customers and co-workers in stressful situations.
Strong analytical and logical reasoning skills.
Familiarity with remote monitoring and diagnostics solutions and concepts
Sets an example in terms of quality, consistency and level of work, as well as work ethic and approach
Roles & Responsibilities:
The Customer Support Engineer will be responsible for meeting business objectives by developing practical and innovative ways to identify and meet goals, coordinating with cross functional teams
and driving closure on customer issues raised on GE Smallworld products
Responsible for addressing customer issues and concerns with Smallworld applications
Generic Managerial Skills, If any:
Ensure customers' success by fostering a balanced relationship that benefits both GE and the customer
with the goal of producing the highest level of customer support and satisfaction. In this role, you will:
Take a leadership role in strategizing with internal staff and customers to solve and prevent re-occurrence of issues.
Engage with customers on day to day issues; organize customer calls to facilitate implementation of solutions
while adhering to change control, compliance protocols. Ensure solution does solve the customer's issue.
Mentors staff in troubleshooting and analysis methods
Knowledge transfer write user/technical documentation and case notes. Act as a technical resource for staff
Primary contributor to Knowledge Base system for customer specific issues that will benefit the greater
customer and support team
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.