Overview
On Site
USD 25.00 - 32.00 per hour
Full Time
Skills
Training
Project Management
Research
eXist
Printers
Manufacturing
Technical Writing
Documentation
Load Balancing
Disk Imaging
Software Licensing
Management
Regulatory Compliance
Computer Hardware
Microsoft
Help Desk
Google Apps
Issue Tracking
Technical Support
Customer Service
Microsoft Windows
Network
Taxes
Life Insurance
SEP
Partnership
Collaboration
Business Transformation
Law
Job Details
Description
The Sr. IT Support Analyst works with users and managers from the business to ensure the diagnosis and resolution of their computer and IT environment problems are done in a prompt and timely manner. This person will escalate requests or issues to the appropriate technical person or management and determine appropriate priority level. The Sr. IT Support Analyst will oversee the activities of designated IT Analysts on the team and ensure proper training material and IT documentation exists for all systems within the scope of the local IT department and ensure the workload is balanced across team members. This individual needs to have passion for the internal customer and be able to relate to a non- technical user in a professional manner. The Sr. IT Support Analyst is responsible for ensuring documentation for new systems is created and training is properly executed.
Qualifications:
Professional Technical Degree or higher
Minimum 7 years of technical support experience
General customer service experience.
Experience in leading a small team.
Ability to occasionally work nights and weekends
Demonstrated experience in Windows OS and corporate network
Ability to apply project management skills in the handling of small scale projects, will need to do research to resolve customer issues where precedents do not always exist
Knowledge on network topology, voice and windows domain environment
Must be able to lift and physically manipulate computers and network printers
Experience:
Minimum of 7 years of experience in an IT Support position
Desired minimum of 2 years experience in leading a small IT support team
Prior experience supporting a manufacturing environment
Responsibilities:
Helps identify hardware and software problems and determine the most efficient & cost effective way to resolve using systematic troubleshooting approach, technical documentation, and maintenance procedures.
Reports all recurring problems that aren't being resolved effectively to appropriate engineer or manager to initiate corrective and preventive procedures & ensures documentation is updated accordingly.
Processes timely issue reports to vendors to ensure accurate resolution of issues
Coordinates the work activities of the IT Analysts including load balancing where appropriate
Ensures that computer imaging, post configuration and install processes are followed by Analysts as established by IT guidelines
Escalates strategic opportunities to department manager as appropriate
Ensures self and team meet all service performance operational goals as defined by the department for:
o Number of tickets processed
o Response time via phone, on-site visit, callbacks, escalations, etc.
o Work hours
o Management of End User assets
o Team compliance with software licensing policy and practices.
Suggests updates to the team responsibilities matrix as needed
Maintains awareness of related IT programs and projects to ensure that common goals and objectives are met by self and team
Ensures tickets in team queues get routed appropriately and on a timely manner
Responsible for troubleshooting problems with network environment as it relates to End points and voice platform, escalating to engineers if problem cannot be resolved locally
Acts as an escalation point for other Analysts to address and resolve IT related inquiries and problems
Act as a technical partner to the business users to address and resolve IT related inquiries and problems
Performs other related duties as assigned by management
Authority
Has authority to decide on necessary actions to take on a resolution of issues ensuring compliance with established rules and procedures
Has authority to guide other Analysts on the resolution of issues and can assign tasks as needed
Skills
google apps, Desktop, ticketing system, Windows 10, troubleshooting, hardware, google suite, microsoft, help desk, help desk support
Top Skills Details
google apps,Desktop,ticketing system
Additional Skills & Qualifications
Associate Technical Degree or higher
Minimum 5-7 years of technical support experience.
General customer service experience
Ability to occasionally work nights and weekends
Demonstrated experience in Windows OS and corporate network environment
Experience Level
Intermediate Level
Pay and Benefits
The pay range for this position is $25.00 - $32.00/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Milwaukee,WI.
Application Deadline
This position is anticipated to close on Sep 4, 2025.
>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
The Sr. IT Support Analyst works with users and managers from the business to ensure the diagnosis and resolution of their computer and IT environment problems are done in a prompt and timely manner. This person will escalate requests or issues to the appropriate technical person or management and determine appropriate priority level. The Sr. IT Support Analyst will oversee the activities of designated IT Analysts on the team and ensure proper training material and IT documentation exists for all systems within the scope of the local IT department and ensure the workload is balanced across team members. This individual needs to have passion for the internal customer and be able to relate to a non- technical user in a professional manner. The Sr. IT Support Analyst is responsible for ensuring documentation for new systems is created and training is properly executed.
Qualifications:
Professional Technical Degree or higher
Minimum 7 years of technical support experience
General customer service experience.
Experience in leading a small team.
Ability to occasionally work nights and weekends
Demonstrated experience in Windows OS and corporate network
Ability to apply project management skills in the handling of small scale projects, will need to do research to resolve customer issues where precedents do not always exist
Knowledge on network topology, voice and windows domain environment
Must be able to lift and physically manipulate computers and network printers
Experience:
Minimum of 7 years of experience in an IT Support position
Desired minimum of 2 years experience in leading a small IT support team
Prior experience supporting a manufacturing environment
Responsibilities:
Helps identify hardware and software problems and determine the most efficient & cost effective way to resolve using systematic troubleshooting approach, technical documentation, and maintenance procedures.
Reports all recurring problems that aren't being resolved effectively to appropriate engineer or manager to initiate corrective and preventive procedures & ensures documentation is updated accordingly.
Processes timely issue reports to vendors to ensure accurate resolution of issues
Coordinates the work activities of the IT Analysts including load balancing where appropriate
Ensures that computer imaging, post configuration and install processes are followed by Analysts as established by IT guidelines
Escalates strategic opportunities to department manager as appropriate
Ensures self and team meet all service performance operational goals as defined by the department for:
o Number of tickets processed
o Response time via phone, on-site visit, callbacks, escalations, etc.
o Work hours
o Management of End User assets
o Team compliance with software licensing policy and practices.
Suggests updates to the team responsibilities matrix as needed
Maintains awareness of related IT programs and projects to ensure that common goals and objectives are met by self and team
Ensures tickets in team queues get routed appropriately and on a timely manner
Responsible for troubleshooting problems with network environment as it relates to End points and voice platform, escalating to engineers if problem cannot be resolved locally
Acts as an escalation point for other Analysts to address and resolve IT related inquiries and problems
Act as a technical partner to the business users to address and resolve IT related inquiries and problems
Performs other related duties as assigned by management
Authority
Has authority to decide on necessary actions to take on a resolution of issues ensuring compliance with established rules and procedures
Has authority to guide other Analysts on the resolution of issues and can assign tasks as needed
Skills
google apps, Desktop, ticketing system, Windows 10, troubleshooting, hardware, google suite, microsoft, help desk, help desk support
Top Skills Details
google apps,Desktop,ticketing system
Additional Skills & Qualifications
Associate Technical Degree or higher
Minimum 5-7 years of technical support experience.
General customer service experience
Ability to occasionally work nights and weekends
Demonstrated experience in Windows OS and corporate network environment
Experience Level
Intermediate Level
Pay and Benefits
The pay range for this position is $25.00 - $32.00/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Milwaukee,WI.
Application Deadline
This position is anticipated to close on Sep 4, 2025.
>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.