Overview
Skills
Job Details
Mainframe Production support ( Mainframe(70%) +java(30%)) Profile -
PHX*INFY-AMEX
6-8 yrs of relevant experience in Production support projects (L0 & L1)
Technical stack: Primary: Mainframes , Secondary: Java + Splunk
Monitoring Service now queue for incidents, acknowledgement and resolution of incidents within SLAs
Participate in Major Incident Management (EMIM bridges) for production issues and perform restoration activities
Perform RCAs for Major incident bridges
Create Problem records for recurring incidents and coordinate with Development teams for permanent resolution
Perform Project health check during Deployment validation bridges
Create SOPs (Standard Operating Procedures) for known incidents and handover to Mission Control Team
Perform shift handover activities (24*7 shift support model)