Overview
Skills
Job Details
Strong expertise on all MAC and iOS domains
Install, upgrade, support and troubleshoot, Windows 7, Windows 10, other OS and Microsoft Office 2013 and any other authorized desktop applications.
Install, upgrade, support and troubleshoot for printers, computer hardware and any other authorized peripheral equipment.
Performs general preventative maintenance tasks on computers, laptops, printers, and any other authorized peripheral equipment.
Performs remedial repairs on computers, laptops, printers, and any other authorized peripheral equipment.
Customize desktop hardware to meet user specifications and site standards.
Performs work in compliance within specified warranty requirements.
Returns defective equipment/parts to maintenance inventory, documents customer repairs, maintains, and restocks assigned parts inventory to insure proper spare parts levels.
On-site support and support for Remote sites and work-from-home computing
Diagnosing, verifying, recording, and reporting downtime and providing immediate notification for all incidents
Emergency recovery maintenance for Desktops
Diagnosing & troubleshooting virus problems that can be fixed using antivirus tool deployed.
Re-installation of the anti-virus packages corrupted or deleted by the users.
Day to day troubleshooting activities
Asset lifecycle management, asset tracking, and end-of-life services.
Perform asset management activities to ensure hardware is properly assigned to the end users.
Vendor Management (Wherever applicable).
Incident, Problem, and Change Management within the EUC environment.
Ability to Evaluate and test new technology for feasibility and implementation within EUC Environment
Provide technical assistance and training to end users on computer operating systems and standard applications.
Provide Smart Hands support to perform basic technology management tasks that require on-site presence under instruction from such other support groups. IMACDs, Equipment changes, reboots, and power cycles. Local servers, BIOS Updates, Local storage appliances