Overview
On Site
Depends on Experience
Contract - Independent
Contract - W2
Contract - 12 Month(s)
No Travel Required
Able to Provide Sponsorship
Skills
operating systems
Microsoft Active Directory
Desktop Computer consultant
Desktop Support
Job Details
Role: Desktop Support
Location: Madison, WI-Onsite
Description:
Position Summary:
This position reports directly to the IIT User Support Services Manager and will be working as part of the User Support Service, USS, support team. The Desktop Computer consultant will be responsible for routine, first and second level technical troubleshooting, including determining solutions for more complex issues by leveraging documented procedures and ensuring a high level of customer service to support mission activities of the institution through information technology (IT).
Required Skills:
- Knowledge of computer software, operating systems, hardware and networking is required
- Experience with Microsoft Active Directory is required.
- Hardware and software troubleshooting skills are required
- Able to work in a team as well as independently
- Experienced in providing professional and courteous customer service is required
Additional Skills
- Excellent verbal and written communication skills is preferred
- Three or more years relevant work experience with Windows 10/11 is preferred.
- Experience with a ticketing system such as JIRA
- Two or more years relevant work experience with OSX is preferred.
- Experience and knowledge of computer security is preferred.
Job Responsibilities
- Completes installations, configurations, repairs, automations, and modifications of complex technology hardware, software, and associated components independently.
- Identifies, troubleshoots, resolves, and/or escalates more complex first and second level technical problems for various products and services under general supervision.
- Receives and responds to inquiries and provides more complex technical information through various communication mediums according to established policies and procedures.
- Documents inquiries and responses and recommend procedural improvements to unit leadership.
Top Required Skills & Years of Experience:
At least 10 years' experience in the following:
- Knowledge of computer software, operating systems, hardware and networking is required
- Experience with Microsoft Active Directory is required.
- Hardware and software troubleshooting skills are required
- Able to work in a team as well as independently
- Experienced in providing professional and courteous customer service is required
Nice to Have Skills:
- Excellent verbal and written communication skills is preferred
- Three or more years relevant work experience with Windows 10/11 is preferred.
- Two or more years relevant work experience with OSX is preferred.
- Experience and knowledge of computer security is preferred.
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