Software Implementation Consultant

Job Title: Software Implementation Consultant

Job Location: Remote

Onsite Requirements:

• Deltek Vantagepoint


• SQL


• Minimum 3 years direct Consulting and software integration experience.

Contract, Permanent/Direct Hire or Contract to Permanent: Permanent

Job Description:

• Our Client Software offers a powerful suite of products to simplify and improve financial and operational processes for architecture, engineer, and professional service firms. Solve key business challenges with greater insight into project performance, cash flow, and profitability.


• As a Software Implementation Consultant, you will play a critical role in ensuring Client's customers maximize the value of the Client software. You will serve as a trusted advisor, helping AECO firms optimize their workflows, improve collaboration, and drive successful project outcomes. In addition to implementations, you will work closely with internal teams to create documentation for internal and external teams.


• The Software Implementation Consultant deploys, develops, and maintains technical solutions for all Client Software products. This role is also responsible for updating project tasks, individual contact and account information in the Salesforce CRM system as well as contributing to and maintaining content in Knowledgebase Articles.

Responsibilities:

• Guide new customers through an onboarding process, ensuring successful adoption of our software.


• Develop strong relationships with key customer stakeholders, providing best practices and proactive guidance.


• Act as the customer's advocate, addressing issues, providing solutions, and collaborating with internal teams to enhance the product experience.


• Gather insights from customers and relay feedback to the product and engineering teams to drive continuous improvement.

Requirements for the position include:

• Minimum 3 years of consulting, training and/or support experience, AECO experience preferred.


• Experience understanding/writing of SQL functions/procedures/queries


• Minimum 3 years of Deltek Vantagepoint required


• Excellent verbal and written communications skills in English are mandatory


• Minimum 3 years direct Consulting and software integration experience.


• Experience in customer success, account management, sales support, or consulting in a software/SaaS company.


• Strong communication and presentation skills to engage both technical and non-technical stakeholders.


• Ability to troubleshoot customer challenges and work cross-functionally to resolve issues.

Nice to have qualifications for this position include:

• EleVia experience preferred but not required


• Experience working in or supporting Architecture, Engineering, or Construction (AEC) firms.


• Understanding of construction project lifecycles, document management, and compliance requirements.


• Prior experience in change management, software implementation, or workflow consulting.


• Knowledge of accounting principles and practice

• **3rd party and subcontract staffing agencies are not eligible for partnership on this position. 3rd party subcontractors need not apply. YES


• This position requires candidates to be eligible to work in the United States, directly for an employer, without sponsorship now or anytime in the future. YES**