Telecom Voice Engineer - Chicago, IL - Need local candidates only

Overview

On Site
Depends on Experience
Accepts corp to corp applications
Contract - Independent
Contract - W2
Contract - 12 Month(s)

Skills

Genesys Cloud implementations
Genesys Cloud architecture
Cisco VoIP solutions.
Genesys Cloud Certified Professional
Cisco
Routing
Switching
Cisco Certifications
Genesys
VoIP
VLAN
Switches
Telephony

Job Details

Job title : Telecom Voice Engineer

Location: Chicago, IL - Need only locals

Duration: 12 Months

5+ years of experience in voice engineering with a focus on Genesys Cloud implementations.

Strong knowledge of Genesys Cloud architecture, call routing, and telephony integrations.

Familiarity with Microsoft Teams Phone System and Cisco VoIP solutions.

Demonstrated experience in M&A voice system integrations and migrations.

Strong understanding of SIP, QoS, VLANs, and cloud telephony solutions.

Excellent analytical and problem-solving skills, with the ability to work under tight deadlines.

Certifications such as Genesys Cloud Certified Professional (Google Cloud Platform-GC) or Microsoft Teams Voice Engineer Expert.

Experience with contact center analytics and reporting tools.

Knowledge of hybrid telephony environments and cloud migration strategies.

Familiarity with regulatory compliance for voice systems (e.g., E911).

Strong project management and organizational skills.

Excellent verbal and written communication abilities.

Ability to adapt to rapidly changing environments and requirements during M&A activities.

Proactive problem solver with a focus on delivering high-quality results.

Cisco certifications in Routing and Switching preferred

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