End User Admin/Engineer (SCCM/Intune/Packaging)

Trigyn's direct government client has a long-term contract opportunity in Baltimore MD for an End User Admin/Engineer. The particulars of the opportunity are below:

NOTE- This contract position will be hybrid, long-term opportunity, and all candidates MUST BE LOCAL in order to be considered for this position. Please do not submit non-local candidates to this position as they will not be considered. Client will also not consider any candidates who need to relocate for this role. Candidates must be current residents of the MD/DC/VA areas, no exceptions.

Description:
The client is seeking a proficient and dedicated End User Engineer to join the team. This role is multifaceted, encompassing application packaging, SCCM & Intune administration, and serving as a technical escalation point for other end user teams. The ideal candidate will have a strong background in application packaging, with expertise in SCCM deployment and management, and troubleshooting complex end user issues.

Responsibilities:

Application Packaging:
? Develop, build, and maintain application packages for deployment from SCCM as well as Intune.
? Ensure compatibility, performance, and security of application packages, adhering to best practices and standards.
? Collaborate with software vendors and internal stakeholders to resolve packaging-related issues and optimize software distribution processes.

Intune Administration:
-Administer Microsoft Intune to deploy, maintain, and upgrade applications, configurations, and policies for end user devices.
-Implement and manage Intune profiles, compliance rules, and security settings to ensure a secure and productive end user environment.
-Stay updated on Intune features and capabilities, leveraging new functionalities to enhance device management and user experience.

SCCM Administration:
? Administer Microsoft SCCM for software deployment, patch management, and endpoint configuration management.
? Deploy, maintain, and upgrade Task Sequences for PXE imaging process.
? Implement and manage SCCM scheduled deployments, compliance and reporting.

Technical End User Support:
? Provide advanced technical support and troubleshooting for end user issues, including hardware, software, and network-related problems.
? Serve as a subject matter expert and escalation point for other end user support teams, assisting with complex technical issues and escalations.
? Analyze and resolve escalated incidents and service requests within agreed upon SLAs, ensuring minimal disruption to end user productivity.

? Excellent verbal and written communication skills.
? Previous IT experience in government is preferred.
? Knowledge of the installation, maintenance, and enhancement of microcomputer systems.

Collaboration and Knowledge Sharing:
-Collaborate with cross-functional teams, including IT infrastructure, security, and application development, to streamline processes and improve end user experience.
-Share expertise and provide training to other team members on application packaging techniques, SCCM and Intune administration best practices, and advanced troubleshooting methods.

Education & Experience:
Must have:
- Minimum of 5 years of application packaging experience
- Minimum of 5 years SCCM experience
- Minimum of 2 years Azure/intune experience


BALTIMORE CITY RESIDENTS ARE ENCOURAGED TO APPLY!

For Immediate Response call or send your resume to

TRIGYN TECHNOLOGIES, INC. is an EQUAL OPPORTUNITY EMPLOYER and has been in business for 35 years. TRIGYN is an ISO 9001:2015, ISO 27001:2013 (ISMS),ISO 20000:2018 and CMMI Level 5 certified company.