IT Business Analyst (SAP)- Experience of pharmaceutical processes

Role: IT Business Analyst

Location: Pennington, NJ

We are seeking an innovative and technically skilled IT Business Analyst with 5+ years of experience, preferably in pharmaceutical sales and distribution. The ideal candidate will possess expertise in SAP S/4HANA (SD, FI, MM, PP, QM modules) and Vistex Revenue Management in a business facing role, with a strong understanding of core business processes such as finance, supply chain, sales, and revenue management. This role requires a blend of business acumen and technical capability to analyze requirements, design solutions, and drive process improvements. The candidate will work closely with different teams to understand business needs, support data-driven decisions, and apply modern technologies such as AI, automation tools, and machine learning to improve processes and drive innovation.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Collaborate with business users to elicit, analyze, and document functional and non-functional requirements.
• Identify and drive process improvement initiatives to optimize operational efficiency and ensure compliance with industry standards and best practices.
• Perform data analysis to uncover actionable insights, identify root causes of issues, and detect trends that inform strategic decisions and continuous improvement.
• Create and maintain key artifacts including process flows, data flows, system architecture diagrams, business cases, functional specifications, and other documentation to support solution design, implementation and stakeholder understanding.
• Collaborate with technical teams to ensure proper configuration, integration, and optimization of solutions.
• Lead and support testing activities, including system validation and facilitation of User Acceptance Testing (UAT), ensuring solutions meet defined requirements and quality standards.
• Assist in changing control, deployment planning, and execution to ensure smooth transitions and minimal disruption to business operations.
• Develop and manage project plans, timelines, and deliverables, ensuring successful execution of initiatives within scope, budget, and schedule.
• Develop, maintain, and enhance dashboards and reports using tools such as Microsoft Fabric BI to support real-time business intelligence and performance monitoring.
• Conduct user training sessions and create documentation to support the adoption and effective use of new technologies, systems, and processes.

KNOWLEDGE / SKILLS /COMPETENCY:

• Excellent verbal and written communication skills, with the ability to convey complex concepts clearly to both technical and non-technical audiences.
• Exceptional organizational, prioritization, and time management skills, with the ability to manage competing priorities and adapt to changing business needs.
• Analytical mindset with the ability to define and solve complex problems, even when faced with incomplete or ambiguous information.
• Self-driven and proactive, with the ability to work independently and take ownership of tasks with minimal supervision.
• High level of initiative and accountability, consistently driving tasks to completion and delivering results.

EDUCATION/EXPERIENCE:

• Bachelor s degree in business administration, Information Systems, Data Analytics, or a related field.
• 5+ years of experience as a business analyst, preferably within the pharmaceutical sales and distribution industry. Industry-specific knowledge of the generic pharmaceutical sector is desirable.
• Hands-on experience with SAP S/4HANA modules (SD, FI, MM, PP, QM) and Vistex Revenue Management is strongly preferred.
• Experience working with pharmaceutical-specific processes such as Government Pricing, Medicaid, Chargebacks, Fees and Incentives or Gross-to-Net (GTN) calculations is desirable.
• Knowledge of regulatory and compliance requirements in the pharmaceutical industry.

Other Preferred Skills and Experience:

• Microsoft Fabric or similar platforms for data analytics, reporting, and business intelligence.
• Salesforce Service Cloud for customer support operations.
• Tracelink Serialization or similar for pharmaceutical product tracking and compliance.
• Cloud platforms such as Microsoft Azure or Amazon Web Services (AWS).
• Project management expertise, including certifications such as PMP or Agile, and hands-on experience with tools like Planview, JIRA, ALM, Microsoft Project, and Azure DevOps.
• Cloud-based AI/ML platforms such as Azure AI, Google AI, or AWS ML.
• Python, R, and SQL for data analysis, automation, and predictive modeling.
• RPA platforms (e.g., UiPath, Automation Anywhere) and implementing automation solutions.