VDI Administrator

Title : VDI Administrator

Location: Charlotte, NC / Ft Lauderdale, FL / Malvern, PA

Your Role:

You will build and maintain Windows VDI images
Maintain VMware Horizon solution on cloud and on-prem
Support Azure Virtual Desktop solutions
Package applications into AppStacks
Provide L3 support for Windows non-persistent/floating VDI and Multi-session desktops
Monitor VDI infrastructure via VMware and in house tools
Monitor Service Desk queues and comply with quality guidelines when managing incidents.
Respond and comply with escalation policies and procedures
Provide 8x5 operational support. Promptly respond to telephone call, voice-mail and emails.
Participate in weekend on-call schedule
Resolve and document system errors and performance issues
Perform root cause analysis of critical errors and outages

About You:
You have 5+ years of experience in VMware Horizon VDI solutions
Experience Deploying, Managing, Monitoring and Troubleshooting VDI environments
Experience in VMware Horizon Cloud
Good knowledge of Microsoft Azure public cloud
Excellent communication skills; ability to collaborate with customers to find optimal solutions
Experience in any of the following, or similar, is a plus:

o Azure Virtual Desktop
o Microsoft Windows 10 multi session
o Microsoft FSLogix
o PowerShell scripting
o ThinPrint
o Basic Linux knowledge You are self-motivated, innovative and analytical with strong attention to details and the ability to think laterally for problem solving
You are able to meet deadlines and changing priorities. Must be able to work in high-pressure environment, sometimes independently and sometimes as part of a project team