Desktop Support Engineer

Job Title: Desktop Support Engineer

Type: Contract (Hybrid Onsite)

Client Location: Oakland, CA

Direct Client

Job Details:

We are looking for a 3-4years experience Desktop Support Engineer to provide technical assistance. Hands on experience in troubleshoot Desktop/ Laptop OS (Mac) and office and other application software.

• Installation and configure MAC Workstations
• Knowledge of Different versions of Mac OS X
• Install and configure Office application with other Line of Business Applications on MAC
• Hands-on experience with MAC OS and Knowledge in Windows 10/11 OS environments is added advantage
• Knowledge on File vault Encryption / Decryption
• Diagnoses and resolving software and hardware incidents, including operating systems (MAC) and across a range of application software on the client machine (Office applications, Outlook Teams, OneDrive etc.)
• Mobile device management, configure outlook, teams, Microsoft Authenticator etc. ( iPhone, iPad, Android , Surface etc.)
• Basic knowledge on Office365 services, Active Directory and user login methods
• Knowledge on JAMF application push and deployment for workstations
• Walking users through installing applications and computer peripherals
• Guide users with simple, step-by-step instructions
• Conduct remote troubleshooting
• OS and Application support, ticket handling
• Good to have ticketing tool knowledge SNOW, JIRA, etc.
• Test alternative pathways until you resolve an issue
• Customize desktop applications to meet user needs
• Record technical issues and solutions in logs
• Help create technical documentation and manuals
• Proven work experience as a Desktop Support Engineer, Technical Support Engineer, or similar role
• Knowledge on Office application like Word/Excel/ PowerPoint/ outlook / Teams
• Working knowledge of office automation products and computer peripherals, like printers and scanners
• Provide technical assistance and support issues related desktop support, Teams Conferencing support,
• VIP user coordination and support
• Professionalism when resolving service delivery and client issues in a timely manner
• Identifying and escalating business and technical challenges as appropriate and in a timely manner
• Communicating with other engineers, clients, and managers in a professional manner as situations arise, and at regular intervals ensuring that all parties involved are kept up to date at all time.