Overview
On Site
$100,000 - $120,000
Full Time
Skills
Telephony
IP
ISDN
Job Details
Role: Avaya Telephony Engineer
Exp: 8+ yrs
Work Location: St Louis , MO (Onsite)
Shift Timings: Rotational shifts in 24*7 environment
Job Responsibilities:
- Responsible to provide Level 3 support in Avaya and other OEM telephony environments.
- Configure and troubleshoot Avaya CM ESS, Call Management Server, AACC, ACCS, Avaya Control Manager, IP Office, Avaya SBC
- Configure and troubleshoot voice gateways as part of the Collaboration solutions
- Configure and troubleshoot SIP border solutions (CUBE and other SBC s)
- Configure and troubleshoot PSTN SIP trunk/PRI/ISDN/Analog connectivity
- Strong understanding of security and privacy controls for voice systems and the ability to design and configure according to the current standards.
- Troubleshoot integrated technology issues and maintain an accurate issues list.
- Participate in the modification and continual improvement of the both the professional services project documentation and the project implementation processes
- Assist support technicians in troubleshooting client installation
- Continuously develop and enhance knowledge, skills and abilities through various learning channels to expand technical and non-technical capabilities. Ensure further expansion of skill-set in the products & services that TechM supports.
- Actively and consistently recommend and support all efforts to improve, simplify, automate and enhance day to day service delivery operations and the client experience.
- Perform other duties as assigned
- Knowledge /Experience on other OEM like genesys, Nortel and Siemens would be added advantage
- Excellent communications and documentation skills
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.