Overview
On Site
Depends on Experience
Contract - W2
Skills
AWS
ServiceNow
OpenTel
SignalFX
Extrahop
SolarWinds
Catchpoint
Job Details
Incident Manager
Reston, VA( Locals only/Onsite role)
Long term contract
- Proficiency with Microsoft Word, Excel and PowerPoint and presenting to senior management using data and information from these tools.
- Amazon Web Services (AWS) Cloud Certification (above Cloud Practitioner) required
- Information Technology Infrastructure Library (ITIL) Certification is required.
- Experience with performance engineering of AWS Cloud applications.
- Possess foundational hands-on understanding of:
- Use and interpret data from monitoring and observability tools, like:
- Interact with tools like ServiceNow for ticketing and tracking incident progress.
- While scripting and SQL are nice to have, they are not core to the role.
- Hands on experience with transaction level monitoring using Splunk and other transaction level dashboarding tools.
- Hands-on experience with ServiceNow is required.
- Ability to perform transaction level monitoring and troubleshooting in AWS cloud platform.
- Monitoring experience with tools like Extrahop, SolarWinds, and Catchpoint.
- Experience with OpenTel, SignalFX
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