Oracle C2M SME

Overview

Depends on Experience
Full Time

Skills

Information Technology
Preventive Maintenance
Performance Management
Project Management
Collaboration
Testing
Migration
Test Strategy
Regression Analysis
Acceptance Testing
Oracle
Data Conversion
Impact Analysis
Billing
Master Data Management
Mobile Device Management
Payment Gateways
Interactive Voice Response
Web Portals
Change Control
Security Clearance
PASS
Project Coordination
Innovation
Corporate Social Responsibility
Recruiting

Job Details

About Our Company:

Delmock Technologies, Inc. (DTI), is a leading HUBZone business in Baltimore, known for delivering sophisticated IT (Information Technology) and Health solutions with a commitment to ethics, expertise , and superior service. Actively engaged in the local community, DTI creates opportunities for talented residents while maintaining a stellar reputation as an award-winning contractor, earning accolades like the Government Choice Award for IRS (Internal Revenue Service) Systems Modernizations.

Location : Remote

Hours: Part-time (20 hours per week)

Work Hours: 8 AM - 5 PM EST

Anticipated Start Date: 08/01/2026

Role:

Delmock Technologies, Inc. is seeking a n Oracle SME, in support of our client WSSC Water , whom is upgrading its Oracle Customer to Meter (C2M) platform from version 2.6 to version 2.9 or greater to align with Oracle's latest supported features, improve system performance, and enable future utility capabilities.

Responsibilities:

The SME shall perform the following services in coordination with WSSC Water's internal teams and external partners:

  • Develop an Advisory Engagement Plan aligned with the project schedule and milestones .


  • Participate in planning, design, and status meetings as needed.


  • Review and validate business requirements and functional specifications.


  • Recommend best practices for rate design, billing configurations, User Acceptance


testing, and customer account migration.

  • Provide guidance on cutover strategy, data readiness, and cut-over activities .


  • Advise on testing strategy for billing-related scenarios, including regression,


exception, and user acceptance testing.

  • Evaluate the impact of integrations with MDM, customer portal, IVR, and third-party


billing components.

  • Participate in cutover planning and Go/No-Go readiness assessments .


  • Provide advisory support during post-Go-Live monitoring and issue triage .


  • The SME shall remain available to assume additional responsibilities to support the


successful delivery of WSSC Water's Oracle C2M upgrade project. These

responsibilities may include, but are not limited to:

  • Strategic guidance on Oracle C2M billing configurations and rate structures.


  • Recommendations on data conversion approaches and billing impact analysis.


  • Oversight of integration points related to billing (e.g., MDM, payment gateways, IVR,


customer portal).

  • Expert support during cutover planning, stabilization, and post-Go-Live triage.


  • WSSC Water reserves the right to expand the SME's responsibilities based on project


priorities, newly identified risks, or evolving stakeholder needs. Any adjustments in

scope or duration will be managed through the formal Change Control Process.

Clearance:

  • The ability to pass a background check is required for this position.


Recently ranked as high as #3 among HUBZone Companies in a GOVWIN survey, DTI offers a dynamic environment for those passionate about impactful projects, community involvement, and contributing to top-ranking Federal and State Commissionaires project support team s .

At DTI, we balance continuous growth and innovation with a strong dedication to corporate social responsibility. Join our talented team and be part of a company that values both professional excellence and community impact. Explore the exciting career opportunities awaiting you at DTI!

DTI is committed to hiring and maintaining a diverse workforce. We are an equal opportunity employer making decisions without regard to race, color, religion, sex, national origin, age, veteran status, disability, or any other protected class .
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

About Delmock Technologies, Inc