Hardware Support Technician

Overview

On Site
$20 - $22
Contract - W2
Contract - Independent
Contract - 6 Month(s)

Skills

Laptop
PC
helpdesk
Imaging
troubleshoot
configuration
breakfix
deployment
refresh

Job Details

Title:  Support Technician

Duration : Longterm Contract

Durham, NC 

Greenville, NC

Savannah, GA 

Jacksonville, NC 

Qualifications & Experience

  • BS/BA in Information Technology, or an equivalent combination of education or experience
  • 1+ Years experience in Retails Stores - Field Support Operations as Hardware Support engineer
  • 3+ Years of experience in PC Hardware and Software support engineer
  • Troubleshooting experience with various Retail Stores related equipment/devices located in Retail Stores, Offices, Distribution Centers, Data Centers PCs and Network Devices
  • Ability to install , troubleshoot and assist team members for wide range of Devices applications in Retail Store environment
  • Excellent customer service orientation and verbal communication skills
  • Analytical thinking and Problem-Solving ability
  • Any Retail Store Experience is and added Preferred advantage

 

Certifications

  • A+ Hardware (must)
  • CCNA (preferred)
  • Microsoft Certification such as MCP, MCSE, MCTS, etc. (anyone)

 

Tools

  • Glovia
  • ServiceNow
  • MS Office O365
  • Various Retails Application and Tools
  • Windows OS
  • iPad, Tablets, Smart Phone

 

  • Willing to travel to various customer stores/location to meet ticket requirement
  • Valid Driving License with Good Driving History (No ‘DUI’ Record)
  • Experience with various Retails equipment, Devices, and diverse technical environments
  • Excellent customer service orientation and verbal communication skills
  • Experience supporting retail Devices (POS systems, receipt printers, scales, SCO lanes, etc.)
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