Overview
On Site
$20 - $22
Contract - W2
Contract - Independent
Contract - 6 Month(s)
Skills
Laptop
PC
helpdesk
Imaging
troubleshoot
configuration
breakfix
deployment
refresh
Job Details
Title: Support Technician
Duration : Longterm Contract
Durham, NC |
Greenville, NC |
Savannah, GA |
Jacksonville, NC |
Qualifications & Experience
- BS/BA in Information Technology, or an equivalent combination of education or experience
- 1+ Years experience in Retails Stores - Field Support Operations as Hardware Support engineer
- 3+ Years of experience in PC Hardware and Software support engineer
- Troubleshooting experience with various Retail Stores related equipment/devices located in Retail Stores, Offices, Distribution Centers, Data Centers PCs and Network Devices
- Ability to install , troubleshoot and assist team members for wide range of Devices applications in Retail Store environment
- Excellent customer service orientation and verbal communication skills
- Analytical thinking and Problem-Solving ability
- Any Retail Store Experience is and added Preferred advantage
Certifications
- A+ Hardware (must)
- CCNA (preferred)
- Microsoft Certification such as MCP, MCSE, MCTS, etc. (anyone)
Tools
- Glovia
- ServiceNow
- MS Office O365
- Various Retails Application and Tools
- Windows OS
- iPad, Tablets, Smart Phone
- Willing to travel to various customer stores/location to meet ticket requirement
- Valid Driving License with Good Driving History (No ‘DUI’ Record)
- Experience with various Retails equipment, Devices, and diverse technical environments
- Excellent customer service orientation and verbal communication skills
- Experience supporting retail Devices (POS systems, receipt printers, scales, SCO lanes, etc.)
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.