Help Desk Associate

Location: Fargo, ND (On-site)
Type: 6+ Month Contract

Job Summary

We are seeking an experienced Help Desk Associate to provide technical support for computer software, hardware, mobile devices, email, and operating systems. You will diagnose and troubleshoot issues, resolve basic problems, and escalate when necessary. This role requires strong communication skills and a customer-first mindset.

Responsibilities

• Respond to calls, emails, and messages from users needing technical assistance.
• Diagnose and troubleshoot hardware/software issues and identify resolutions.
• Enter detailed information into help desk software and follow up to ensure resolution.
• Resolve basic issues over the phone (e.g., password resets, unlocking documents).
• Collaborate with IT team members to research and resolve problems.
• Use remote tools to diagnose user issues.
• Set up system access and security roles.
• Maintain accurate documentation and assist with training materials as needed.

Qualifications

• Two-year degree in Computer Technology or equivalent experience (four-year degree preferred).
• Strong knowledge of Windows PCs.
• Working knowledge of Microsoft Office (Excel, Word, Access, PowerPoint), Internet, Outlook, and SAP preferred.
• Excellent interpersonal, written, and verbal communication skills.
• Ability to plan, organize, and work effectively as part of a team.

Additional Details

• Start Date: December 7, 2025
• Interview: In-person with Manager and HR
• Workplace Type: On-site

Job Type & Location
This is a Contract position based out of Fargo, ND.
Pay and Benefits
The pay range for this position is $18.00 - $25.00/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Fargo,ND.
Application Deadline
This position is anticipated to close on Nov 28, 2025.
>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.