Overview
Skills
Job Details
Position: Live Tech Chat Support
Company Overview:
RMS IT Solutions Inc. is a leading technology solutions provider that offers a wide range of services including IT support, consulting, and managed services to businesses of all sizes. Our main goal is to help our clients leverage technology to enhance their operations, increase productivity, and remain competitive in today's constantly evolving digital landscape.
Job Overview:
We are currently seeking a highly motivated and skilled individual to join our team as a Live Tech Chat Support. In this role, you will be responsible for providing real-time technical support to our clients through our live chat platform. You will have the opportunity to work with a diverse range of clients and help them resolve any technical issues they may encounter.
Responsibilities:
- Respond to client inquiries and technical issues through our live chat platform in a timely and professional manner
- Troubleshoot and provide solutions for a variety of technical problems, including hardware, software, and network issues
- Monitor chat queues and prioritize tasks to ensure all client inquiries are addressed promptly
- Document and maintain accurate records of client interactions and technical issues for future reference
- Collaborate with other teams to resolve complex technical issues and escalate cases when necessary
- Stay up-to-date with the latest trends and advancements in technology to provide the best possible support to our clients
- Proactively identify areas for improvement and make recommendations to enhance our processes and systems
Qualifications:
- 1-2 years of experience in a technical support role
- Strong knowledge of computer systems, software, and hardware
- Excellent communication and customer service skills
- Ability to multitask and work in a fast-paced environment
- Familiarity with live chat platforms and CRM systems is a plus
- A relevant degree or certification in Information Technology or a related field is preferred
- Bilingual candidates are encouraged to apply
Why Work for RMS IT Solutions Inc.:
- Competitive salary and benefits package
- Opportunities for growth and career advancement
- Collaborative and supportive working environment
- Exposure to a diverse range of clients and industries
- Continuous learning and development opportunities
- Employee recognition and rewards programs
If you have a passion for technology and providing top-notch customer service, we would love to have you join our team as a Live Tech Chat Support. Apply now and be a part of our growing and dynamic organization!