Telecom Professional

Overview

On Site
Depends on Experience
Contract - W2
Contract - 12 Month(s)

Skills

Voice
Telecom

Job Details

Job Title: IPT Engineer

Contract Period: 1 year

Work location: 6625 Excellence way Plano TX 75023

Position Summary breakdown by % of time spent on job duties/responsibilities :

60%:

  • 1. Performs varied tasks of moderate complexity requiring the application of standard procedures and criteria.
  • Responsible for troubleshooting problems of corporate cellular mobile for end-users. IT/Mobile asset management and logistics.
  • Demonstrates a degree of experience managing vendor/carrier on end-user support.

40%

  • 2. Takes responsibility of work order requests by clients and completes tasks with quality in mind all the time and delivers results through quick action.
  • 3. voice service management and end-user support.

REQUIRED QUALIFICATIONS:

Education: 4-year college degree - Field Of Study: Telecommunications

Experience, Knowledge and/or Skills:

1. IPT support

  • Admin and maintain corporate cloud voice service
  • On-site user support
  • Monthly voice service utilization report
  • Voice inventory

2. Non-Corp Internet

  • ISP/Service management
  • Coordinate onboarding new circuit from order to install
  • Coordinate terminating existing circuit
  • Service ticket open/follow up with ISP
  • Service usage audit
  • Service report (usage and RFO)

3. Network Operation

  • Collaborate with local network engineering team to provide ongoing support, troubleshooting, testing and maintenance of WAN/LAN
  • Collaborate with local/remote network engineering team to support network project

4. Mobile Service

  • Asset retrieval
  • General Terminated users asset management & logistics Mobile & PC assets
  • General active users asset upgrade & repair asset management & logistics Mobile
  • Utilize Asset Management Database System and Update Device Return Status
  • Send a FOTA push message to the terminated and active users for asset retrieval
  • Generate weekly/monthly/quarterly asset retrieval status
  • Generate and distribute corporate communication
  • Support general users and HRs regarding asset retrieval request status
  • Communicate with Mobile & IT+ Tier1 and Tier2 teams for users asset return status update
  • Generating service report
  • Perform quarterly asset audits and provide result analysis

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.