Overview
On Site
Depends on Experience
Contract - W2
Contract - 12 Month(s)
No Travel Required
Skills
Contact Center as a Service
Voice Call Flows
Cloud VoIP
Video
PSTN Calling and Softphones
Job Details
The ideal candidate will possess a strong understanding of Contact Center as a Service solutions and Telephony technologies, as well as business analysis methodologies. This role will be pivotal in optimizing our contact center technologies, directly benefitting operations, and enhancing patient & customer experience while ensuring seamless integration across various communication channels.
Required Technical Skills:
- CCaaS - Contact Center as a Service Platform
- Cloud VOIP, Voice Call Flows, PSTN Calling
- API Integrations
- Hands-on experience with CCaaS (Contact Center as a Service)solutions.
- Experience in designing, configuring, implementing, and supporting CCaaS platform (Contact Center as a Service).
- Strong Understanding of Voice Call Flows, Cloud VoIP, Video, PSTN Calling and Softphones for Contact Center.
- In-depth knowledge of routing strategies for Voice, Chat, SMS / Text, Video and Fax.
- Advanced Contact Center Configuration proficiency for Voice, Chat, SMS/Text, Video, Fax and API Integrations.
- Experience with designing Contact Center Call Flow
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.