Desktop support/System Admin

Job Title: Desktop support/System Admin Las Vegas

Job Description:

We are seeking a highly skilled White Glove Support Technician in Las Vegas to provide top-tier IT support to executives and VIP members. The ideal candidate will have strong communication skills, a professional demeanor, and hands-on experience in Desktop Support, Windows System Administration, and ITIL Framework. Experience with iOS device management and Video Conferencing solutions is essential. ServiceNow experience is a plus.

Key Responsibilities:

• Provide priority IT support to VIP members and executives.
• Assist with video conferencing setup and troubleshooting.
• Install, configure, and manage laptops, desktops (Windows/Mac), and iOS devices.
• Maintain an organized IT stockroom and inventory of electronic equipment.
• Offer one-on-one training for end users on IT tools and technologies.
• Use ServiceNow to manage incidents and requests.
• Staff TechZone desk during office hours (9 AM 5 PM PST), adjusting for special events as needed.
• Coordinate desk setups, moves, and equipment installations.
• Work closely with internal IT teams to resolve technical issues efficiently.
• Provide local IT support for remote executives, including shipping and handling IT equipment.
• Monitor and report potential IT system issues affecting operations.

Mandatory Skills:

Desktop Support
ITIL Framework
Windows System Administration
iOS Device Management
Video Conferencing Solutions

Preferred Skills:

ServiceNow

Qualifications:

• Strong customer service skills with the ability to handle VIP-level interactions.
• Ability to multitask and prioritize IT requests in a fast-paced environment.
• Excellent troubleshooting skills for hardware and software issues.
• Experience with IT asset management and inventory tracking.