Overview
On Site
Full Time
Skills
Status Reports
Presentations
Supervision
Computer Science
Customer Support
Customer Service
Software Development
Management
ITIL
MOF
Microsoft Certified Professional
MSCE
Microsoft
A+
CompTIA
Network+
Security+
Security Clearance
Job Details
Provide technical and administrative direction for personnel performing software development tasks, including the review of work products for correctness, adherence to the design concept and to user standards, and for progress in accordance with schedules. Coordinate with the Project and/or Program Manager to ensure problem solutions and user satisfaction. Make recommendations, if needed, for approval of major systems installations. Prepare milestone status reports and deliveries/presentations on the system concept to colleagues, subordinates, and end user representatives. Coordinate closely with programmers to ensure proper implementation of program and system specifications. Provide daily supervision and direction to support staff.
Bachelor's degree in Computer Science, Engineering, or related field and 5 years of relevant work experience in IT customer support. Additional experience can be substituted for degree.
Must have technical computer and customer service skills.
Thorough knowledge of the software development lifecycle and associated development tasks, concepts, and milestones.
Strong interpersonal and time management skills and must have the ability to adapt and prioritize work in a dynamic environment.
Ability to effectively communicate verbally and electronically to various levels of staff with various levels of understanding of technology.
Certifications in one or more of the following are required:
ITIL v3 or higher
Certificate in Microsoft Operations Framework (MOF)
MTA: Microsoft Technology Associate
MCSA: Microsoft Certified Solutions Associate
MSCE: Microsoft Certified Solutions Expert
Apple Certified Associate (Integration Basics)
Apple Certified Support Professional
CompTIA A+ Certified Professional
CompTIA Network+ Certified Professional
CompTIA Security+ Certified Professional
Jamf Certified Tech or Expert
Must be able to obtain agency suitability clearance prior to start date.
Bachelor's degree in Computer Science, Engineering, or related field and 5 years of relevant work experience in IT customer support. Additional experience can be substituted for degree.
Must have technical computer and customer service skills.
Thorough knowledge of the software development lifecycle and associated development tasks, concepts, and milestones.
Strong interpersonal and time management skills and must have the ability to adapt and prioritize work in a dynamic environment.
Ability to effectively communicate verbally and electronically to various levels of staff with various levels of understanding of technology.
Certifications in one or more of the following are required:
ITIL v3 or higher
Certificate in Microsoft Operations Framework (MOF)
MTA: Microsoft Technology Associate
MCSA: Microsoft Certified Solutions Associate
MSCE: Microsoft Certified Solutions Expert
Apple Certified Associate (Integration Basics)
Apple Certified Support Professional
CompTIA A+ Certified Professional
CompTIA Network+ Certified Professional
CompTIA Security+ Certified Professional
Jamf Certified Tech or Expert
Must be able to obtain agency suitability clearance prior to start date.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.