SENIOR APPLICATION ANALYST EPIC PATIENT ENGAGEMENT - 2861

Montefiore Health System is seeking a Senior Application Analyst with expertise in Epic to support key patient engagement initiatives, including Epic Secure Chat, MyChart (patient portal), Epic mobile applications, and Telehealth solutions. This position plays a critical role in the configuration, implementation, and ongoing optimization of these platforms to enhance digital communication between patients and providers.

The Senior Application Analyst will work cross-functionally with Epic application teams, clinical and operational stakeholders, and technical teams to support strategic growth and performance improvement across Montefiore's digital engagement ecosystem.



Key Responsibilities:

• Actively contribute to the design, build, testing, deployment, and maintenance of Epic applications, with a focus on Epic MyChart, Hello World, Haiku, Canto, Rover, Secure Chat as well as Telehealth platforms.
• Perform workflow analysis, data collection, and system design to meet business and clinical needs.
• Troubleshoot complex technical issues and lead root cause analyses in collaboration with Epic support and internal teams.
• Translate operational requirements into technical specifications and support documentation.
• Partner with internal stakeholders to evaluate enhancement requests and ensure alignment with system architecture and user experience goals.
• Provide input on project planning, including scope, timelines, resource allocation, and risk management.
• Collaborate with project leads and team members on major go-lives, upgrades, and performance improvement initiatives.
• Participate in design and peer review sessions to ensure high-quality deliverables and compliance with standards.
• Stay current with Epic best practices, industry trends, and emerging technologies.
• Provide guidance and mentorship to junior analysts, fostering skill development and knowledge sharing within the team.
• Provide on-call support on a rotating basis, including occasional on-site support at Montefiore hospitals and affiliates.

Required Qualifications:

• Bachelor's degree in Computer Science, Information Systems, Healthcare Informatics, or a related field, or equivalent work experience.
• Epic certification in at least one of the following: MyChart and in either Epic Ambulatory or Inpatient (ClinDoc, Orders, etc.). (If not currently certified in MyChart, certification must be obtained within 3 months of hire.)
• Minimum 5 years of experience in Epic, including implementation, configuration, testing, troubleshooting, and post-go-live optimization.
• Proven ability to manage multiple assignments, set priorities, and adapt to changing project demands.
• Strong problem-solving, analytical, and documentation skills.
• Excellent verbal and written communication skills, with the ability to interface effectively with both technical and non-technical users.
• Proficiency with Microsoft Office (Word, Excel, PowerPoint).

• Meeting all requirements for Epic certification is a condition of employment.

Preferred Qualifications:

• Experience using Epic Strings Manager for customizing patient-facing messaging.
• Basic proficiency in HTML for formatting patient portal content and communications.
• Technical proficiency in programming, scripting, or interface development is a plus.
• Clinical application experience in Epic Ambulatory, Epic ClinDoc, or Epic MyChart.
• Experience with Epic MyChart deployment and support.
• Familiarity with Epic mobile applications (Haiku, Canto, Rover) and Telehealth tools.

Department: Montefiore Information Technology Bargaining Unit: Non Union Campus: YONKERS Employment Status: Regular Full-Time Address: 3 Odell Plaza, Yonkers
Shift: Day Scheduled Hours: 8:30 AM-5 PM Req ID: 224943 Salary Range/Pay Rate: $92,235.00 - $122,980.00

For positions that have only a rate listed, the displayed rate is the hiring rate but could be subject to change based on shift differential, experience, education or other relevant factors.

To learn more about the "Montefiore Difference" - who we are at Montefiore and all that we have to offer our associates, please click here .

Montefiore is an equal employment opportunity employer. Montefiore will recruit, hire, train, transfer, promote, layoff and discharge associates in all job classifications without regard to their race, color, religion, creed, national origin, alienage or citizenship status, age, gender, actual or presumed disability, history of disability, sexual orientation, gender identity, gender expression, genetic predisposition or carrier status, pregnancy, military status, marital status, or partnership status, or any other characteristic protected by law.

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